Physicians today juggle more responsibilities than ever. From insurance to EHRs, from staffing to billing, physicians navigate a multitude of challenges in addition to patient care. Fortunately, answering patient calls is one responsibility that Responsive Answering Service can take off a physician’s plate. With 24/7 live coverage, bilingual agents fluent in English and Spanish, and strict HIPAA compliance, our live answering service not only enhances patient communication but also allows physicians to dedicate more focused time to their core responsibilities where their medical experience is most needed.
A Specialized Answering Service For Physicians
For over 40 years, Responsive Answering Service has catered to the medical community, providing highly skilled specialized answering services to physicians. Our agents are trained in medical terminology, HIPAA-compliance, and call etiquette. Whether it’s call overflow during business hours or emergency calls over a holiday weekend, we put our state-of-the-art technology to work for you so every call is answered according to your practice’s protocols.
We are proud to serve a variety of physicians of different specialties and sizes, including:
- Primary Care
- Urgent Care
- Telemedicine Practitioners
- Psychiatrists and Therapists
- Geriatric Specialists
Our service is equally effective for solo practitioners, group practices, and larger facilities with multiple departments and locations. This partnership helps physicians and their in-house staff deliver the highest standard of care without being overwhelmed by the constant stream of inbound phone calls.
Bilingual Agents Answer Calls In English or Spanish
As a physician, you may see a diverse population of patients and appreciate the value of communicating in their preferred language. At Responsive Answering Service, we take pride in our agents who are proficient in both English and Spanish. Allow our highly trained bilingual staff to answer your practice’s calls according to your exact instructions. Whether a call should be routed to your billing department, forwarded to your front desk, or escalated for an urgent medical matter, we uphold the highest standards of professionalism.
Additionally, our healthcare care answering service representatives are trained to handle sensitive medical issues and customer information according to HIPAA standards. You can have peace of mind knowing that each patient’s data is protected from the moment they call in.
Benefits Of A Professional Answering Service for Physicians
Your patients deserve quality care, and we are here to help you make that happen. By outsourcing call management, appointment scheduling, and urgent message handling, your practice can reduce overhead expenses and allow your staff to focus on core medical tasks. The benefits of partnering with our specialized medical answering service include:
- Reduced Call Wait Time: With an average pickup on the second ring, and an average queue time of 20 seconds, we help physicians reduce call wait times and improve patient flow.
- Enhanced Patient Experience: A professional answering service like Responsive Answering Service contributes to a positive patient experience. Patients feel heard, understood, and valued when their calls are answered promptly.
- Focus on Face-to-Face: When you partner with an answering service for physicians, you free up your staff’s valuable time for face-to-face interactions with your patients.
- Technology: We continuously invest in technology upgrades to ensure smooth and efficient operations, keeping your phones answered 24/7.
- Cost Savings: Most physicians find that allowing an answering service to handle calls provides significant savings, as compared to a hiring full-time employee. As call volume fluctuates, you can rest assured that each call will be answered promptly, even after hours.
How Responsive Answering Service Helps Physicians:
Responsive Answering Service optimizes call flow for physicians, effectively managing a variety of call types – from appointment scheduling and prescription refills to urgent medical concerns.
Our services include:
Responsive Answering is a privately owned nationwide professional telephone answering service. We have over 40 years of experience providing live answering and transfer services to physicians nationwide. Our dedicated operators are our greatest asset, and we take immense pride in the exceptional quality of service they extend to our clients. Contact us today to find out how our commitment to answering calls translates into higher quality of care for our medical clients.