As an orthodontist, you specialize in creating beautiful smiles in children, adolescents, and adults. Your dedication to improving dental health and boosting self-confidence is at the heart of your practice. We recognize the significance of your role and aim to support your mission through our specialized answering service created for busy orthodontists like you.
With 24/7 coverage, bilingual agents fluent in English and Spanish, and strict HIPAA compliance, our orthodontics answering service is available to answer every call, any time of day. With our dedicated call support, you can continue to sculpt smiles and create lasting impressions in the lives of your patients.
Why You Need A 24/7 Live Phone Answering Service That Knows Orthodontics
Your patients span different ages and life stages, each with their unique orthodontic needs. From children and adolescents getting their first braces to adults seeking transformative dental corrections, your practice caters to a diverse clientele. Orthodontic treatment plans are carefully crafted and rely on a sequence of adjustments. Missed appointments disrupt this sequence, leading to treatment delays and potential setbacks in achieving a patient’s desired outcome.
At Responsive, we understand the nuances of the orthodontics patient journey and are committed to helping patients maintain their scheduled visits. While other answering services may identify orthodontists in the same category as dentists, we understand that the orthodontist patient journey is unique. We recognize that each appointment is a vital step toward achieving their desired smile and orthodontic goals. Our specialized approach extends beyond conventional answering services – we become an integral part of your practice, ensuring that patients feel valued and supported throughout their treatment. From managing initial inquiries about treatment options to guiding patients (or their parents) through orthodontic emergencies, our call flow is designed to mirror the journey your patients undertake under your care.
Bilingual Orthodontics Answering Service
Do your patients primarily speak English, Spanish or both? With our bilingual orthodontics answering service, language barriers become a thing of the past. We’re here to facilitate communication, build trust, and provide exceptional service to your patient community in Spanish as well as English. Running an orthodontics practice means you’re interacting with two main audiences: the patients themselves and their parents. It’s a two-way street that requires understanding both groups. Younger patients need information on their treatment and at-home instructions for their braces or aligners, while parents are usually in charge of schedules and billing. By teaming up with a bilingual answering service, you can make sure everyone receives the right information in their preferred language, every time they call.
Types of Orthodontics Calls We Can Answer
With our skilled team and cutting-edge phone technology, we free up orthodontists and their staff to concentrate on top-quality care. We can answer a variety of calls, routing them according to your script and preferences:
- Appointment Scheduling: Patients calling to schedule initial consultations, follow-up appointments, and adjustment visits.
- Rescheduling Requests: Patients calling to reschedule appointments due to conflicts, traffic delays, or other unforeseen circumstances.
- Office Hours and Location: Answering questions about your practice’s operating hours, office address, directions, website address, or parking options.
- Treatment Inquiries: Patients seeking information about different orthodontic treatment options, such as braces, clear aligners, and retainers. We can route these calls to your intake coordinator to further discuss the treatments or schedule a consultation.
- Emergency Calls: Patients experiencing orthodontic emergencies, such as broken brackets or wires, and requesting emergency appointments.
- Billing or Insurance Questions: Parents or patients inquiring about treatment costs, insurance coverage, and payment plans. We can forward these inquiries to your billing department, freeing up your in-office team.
- New Patient Inquiries: Potential new patients seeking information about your practice, services offered, and appointment availability.
- Language Assistance: Providing bilingual support to patients who speak English and Spanish, ensuring clear communication.
For every type of call, our live answering agents are trained to answer and route according to your office’s preference: Should this call be forwarded? Can we take a message and immediately send it to your office? Is this an emergency that requires the doctor’s time? They understand your patients’ needs and make sure everyone feels heard, contributing to the success of your orthodontics practice.
You Create Beautiful Smiles, We Answer With A Smile
Just as you bring confidence to your patients’ smiles, we aim to bring a smile to their interactions with our exceptional service. Our dedicated team responds with a friendly and positive approach, ensuring that every patient’s experience is filled with warmth and care.
By partnering with Responsive, you will:
- Avoid missed calls
- Minimize call wait times and hold times for patients
- Free up your staff’s time to prioritize face-to-face patient
- Coordinate orthodontic care between multiple providers or locations
- Scale your call volume up or down as needed
- Ensure all calls are answered, even if your office staff is at lunch, out sick, or on vacation
- Enhance patient satisfaction
Our services include:
Responsive Answering is a privately owned nationwide professional telephone answering and call center service company with over 40 years of experience. We’re proud to provide a fantastic work environment, where our operators are the most important asset. Moreover, we’ve equipped our centers with cutting-edge technology and continuously invest in upgrading our system hardware and software to ensure top-notch service. With our secure and HIPAA-compliant answering service, we look forward to showing you how we can help your orthodontics practice thrive and grow.