Illinois Answering Service Our Illinois answering service expertly answers every call on behalf of your business or organization, 24/7, 365 days a year. If you run a business or manage an office in Illinois, you know that ensuring customer service is a top priority, but can be difficult to do while juggling other tasks.  When you partner with Responsive Answering Service, our virtual receptionists stand by to take care of your callers, and ensure a positive experience with every interaction. By allowing our qualified answering agents to handle your inbound calls, whether after hours of 24/7, you free up valuable time and resources for your staff to focus on tasks that cannot be outsourced. 

Illinois Answering Services Top Features

Our comprehensive Illinois answering services include: 24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage Virtual Receptionist Call Screening Appointment Scheduling Dispatching Services Message Taking and Delivery Bilingual English and Spanish Answering Service Holiday Answering Service

Business Answering Service for Every Industry In Illinois

Whatever your industry – from medical to legal, from plumbing to property management, our specialized Illinois answering service agents understand and cater to the specific requirements of your industry. Responsive Answering Service is here to support businesses in all of Illinois’s key industries, including:

Illinois Answering Service Pricing

Let’s review the cost of an answering service in Illinois, which varies based on the number of calls handled, and additional features or customization you may need:
  • Per Call: You are charged a set rate for each call answered by the service.
  • Per Minute: Pricing is based on the duration of each call. Longer calls result in higher costs.
  • Flat Rate: You pay a fixed monthly fee for a set number of calls or minutes.
Some additional fee considerations to know when pricing out Illinois answering services:
  • After-Hours Support: Your businesses may need phone answering services outside of regular business hours, which may mean additional fees, depending on the answering service you choose.
  • Call Volume: High call volumes can also lead to increased costs if the service charges per call and/or per minute.
At Responsive, our comprehensive plans start at just $29 per month.  When you miss a call, you are losing potential business and customer goodwill. With Responsive, you can rest assured that no important call will slip through the cracks.

Medical Answering Service for Illinois and Beyond

When it comes to the healthcare industry in Illinois, the state is taking steps to ensure its residents have access to quality care. With innovative programs and significant investments, Illinois is tackling healthcare challenges head-on. Responsive Answering Service supports this mission by providing HIPAA-compliant, 24/7 medical answering services that help healthcare providers maintain seamless communication with their patients, starting at just $29 per month. Our medical answering service representatives are trained to handle sensitive medical issues and customer information according to HIPAA standards as well as special instructors provided by each of our healthcare customers. At Responsive, our medical answering service operators answer live telephone calls for doctors, surgeons, psychologists, counselors, dentists, crisis support services, cancer centers, small medical centers, and large hospitals. With our medical answering service, your patients will always reach a compassionate, professional voice instead of encountering busy signals or impersonal voicemail messages.  

The Best 24/7 Answering Service for Illinois

Illinois ranks 5th in economy size among states and Washington, DC. The state’s key industries include manufacturing, agriculture, healthcare, and finance. As one of the largest manufacturing states in the U.S., Illinois produces a wide array of goods, from machinery to food products. Illinois also offers a tremendous ecosystem of organizations committed to advancing manufacturing including Illinois Manufacturers’ Association, Illinois Manufacturing Excellence Center, mHUB and MxD, coupled with some of the largest manufacturing companies in the world such as John Deere and Continental Tires. Agriculture remains a strong pillar, with the state being a top producer of corn and soybeans. Illinois is a world leader in agribusiness, where companies find a dynamic ecosystem of food manufacturers, producers and agtech companies committed to a sustainable future. Illinois is centrally located in the heart of the U.S., with unique access to the world via air, rail, road and waterways. It is home also to 27M acres of farmland that produce the most soybeans in the nation and the 2nd largest quantity of corn, while housing 474 agtech startups and everything in between. The birthplace of groundbreaking inventions including the cell phone, the wireless remote and the first-ever web browser, Illinois is a tech hub. The state is among the top 10 for IT jobs and GDP, and is home to a continuous flow of successful tech startups, along with innovation hubs for “traditional” companies. The Illinois life sciences industry is large, growing and recognized as a national leader. More than 41,000 people are employed at life science companies statewide. The healthcare sector is also significant, driven by major hospitals and research institutions, particularly in Chicago.  To support this vibrant environment, Responsive Answering Service provides call answering solutions tailored to the unique needs of the community. With a commitment to fostering strong connections between businesses and their customers, Responsive offers 24/7 live answering services that ensure no call goes unanswered.

How Will a Illinois Answering Service Benefit Your Business or Organization?

When thinking about answering services, most people are familiar with after-hours support. However, the benefits of a Illinois-based answering service extend far beyond just evenings and weekends. From cost efficiency to flexibility and bilingual support, partnering with us brings numerous advantages. The benefits of a live answering service include:
  • 24/7 Availability: For many Illinois businesses, calls can come in at any hour, day or night. Whether it’s an ill patient calling with an urgent concern, or a tenant dealing with a heating emergency on a frigid Illinois night, our answering service provides 24/7 phone coverage so your business always remains accessible.
  • Cost Savings: Partnering with a Illinois answering service means reduced overhead expenses compared to hiring full-time receptionists. With plans starting at just $29/month, we offer transparent affordable answering service pricing for businesses of all sizes.
  • Top-Notch Customer Service: A long wait time or a dropped call may mean a negative review on social media or a customer who will never give you their business again. But an answering service ensures that all calls are handled promptly and courteously, minimizing wait times and leaving a favorable impression.
  • Professional and Friendly Voice: Our virtual receptionists greet each caller, embodying friendliness and hospitality in every interaction. We ensure that each exchange is pleasant, reflecting the welcoming spirit of Illinois.
  • Scalability: Illinois’s growing economy can mean that call volume goes up and down. At Responsive, we provide cutting-edge technology and expert virtual receptionists ready to scale up as needed.
When you partner with Responsive, you can expect:
  • Local Illinois Knowledge: Responsive stands out from other Illinois answering services with our deep understanding of The Prairie State and local preferences
  • Bilingual Answering Agents: With our 24/7 bilingual answering service, your callers can interact with your business in English or Spanish, whichever they feel most comfortable with.
  • Customized Answering Scripts: Customize your call screening, appointment scheduling, and more to suit your unique style. When we partner with you, we start by fully understanding your operations, ensuring our agents are fully immersed in your brand’s tone and preferences.
  • Advanced Telephone Technology: With an average wait time of just 20 seconds, your calls are quickly directed to a skilled agent, ensuring prompt and knowledgeable assistance. Illinois values technology and will appreciate that at Responsive, we’ve made investments in cutting-edge telephone technology to manage nationwide call volumes and route calls efficiently. 
We also provide appointment scheduling, message taking and delivery, and call screening services.

Area Codes We Answer For

  We proudly answer calls for the all area codes in Illinois, including: 217/447: Central Illinois, including Champaign-Urbana and Springfield. 309/861: Central-Western Illinois, covering Bloomington-Normal and Peoria. 312: Chicago, specifically the central city area. 618/730: Southern Illinois, including Carbondale and Metro East. 630/331: West suburbs of Chicago, such as Wheaton and Naperville. 708/464: South and inner west suburbs of Chicago, including Oak Park. 773: Chicago, covering most areas outside the downtown Loop. 815/779: Northern Illinois, including Joliet and Rockford. 847/224: North and northwest suburbs of Chicago, including Evanston. 872: Overlay for Chicago, covering areas served by 312 and 773. Our virtual receptionists provide answering service for businesses based in all Illinois cities, including: Chicago Springfield Aurora Joliet Naperville Whether your Illinois business requires basic message taking, service dispatching, or specialized medical answering, we provide your callers with the professional care they deserve.

Responsive: Answering Phones In Illinois 24/7

Responsive Answering is a privately owned nationwide telephone answering and call center service with an impeccable reputation in Illinois. Our deep ties to the local community provide us with a firsthand understanding of the unique requirements of businesses in this region. Answering calls is more than just a job for us at Responsive; it’s our mission. We go beyond simple phone handling; we embody your business with professionalism, local expertise, and a friendly demeanor. Rely on Responsive to ensure your customers receive the support they need, whether they are calling from just down the street or from faraway places. Here are just some of our call answering statistics:
  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments. Our operators are the most important asset!
Contact us today to learn more about Responsive Answering Service, or to request a quote.