It is undeniable that businesses may run into the forces of nature. Your firm may be located in a hurricane zone, an active fault, or in a tornado valley, but what are you going to do when actual disaster hits? An answering service designed to handle emergency calls may offer the solution you are looking… Read more »
Posts Tagged: customer service
Professional Phone Skills
A customer contacts your firm; their first impression of your corporation is typically made by the receptionist or representative. It is their job to uphold a professional appearance throughout the entirety of their job tasks. Answering the phone is just one of the many tasks in which they are assigned to, but it is the… Read more »
After Hour Calls
The concept of the telephone has been around for hundreds of years. It has beenembodied in our culture and lives. We pick up the phone to call our Grandmothers, our friends and our service providers. It does not matter what time of the day it is, we just do it. This is why it is… Read more »
Trends in the Industry: Rising Customer Expectations
Think about the product or service that you are offering. What matters to your customers when they call? They don’t demand the impossible; they just expect the exceedingly reasonable. Customer expectations are rising and with an outstanding service performance, they can come into equilibrium and be satisfied. Nearly 59% of all customers will test a… Read more »
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