Improve Answering Service Scripts

Posted September 17, 2015 by webmaster & filed under Answering Services, Business, Customer Service, Marketing.

Sometimes people look down upon answering service scripts. The reality is customer service needs to maintain a consistent approach and…

Professional Phone Skills

Posted June 26, 2015 by webmaster & filed under Business, Customer Service, Marketing.

A customer contacts your firm; their first impression of your corporation is typically made by the receptionist or representative. It…

After Hour Calls

Posted May 12, 2015 by webmaster & filed under Answering Services, Business, Customer Service, Marketing.

The concept of the telephone has been around for hundreds of years. It has beenembodied in our culture and lives.…

Trends in the Industry: Rising Customer Expectations

Posted May 8, 2015 by webmaster & filed under Business, Customer Service, E-commerce.

Think about the product or service that you are offering. What matters to your customers when they call? They don’t…