Whenever companies enact changes within their organizations it can be difficult for staff to acclimate to a new way of doing things. However, some organizational changes are more popular with staff and easier to make than others. Employing a professional answering service is an organizational change most employees can feel good about as it supports them every day, furthers their long-term career success, and the success of the business that is important to them.
Here is how employing a professional answering service works as a positive organization change:
- Frees up time so staff can so what they do best – Your company is in the business of providing products and services – not answering calls. A professional answering service removes the task of answering phones so that staff can work on providing the products and services your company sells. You get the confidence that calls are being taken and routed professionally which makes their efforts to create and sell what they do an easier task that they can focus on without intrusive call answering. They only take the calls that are relevant to them from operators who have been trained to understand who is best suited to receive the calls.
- Provides valuable customer feedback – Employing an answering service not only means that calls are handled quickly and professionally, but it also provides staff with a wealth of information about caller habits, preferences, and attitudes regarding the company. Most call answering services provide companies with valuable statistics and analytics regarding callers that can help sales and customer service efforts. This helps your staff do a better job for customers and feel supported in that effort knowing they are addressing precisely what customers need.
- Increases staff productivity – When staff has the time and information that a professional answering service provides for them, they are more likely to provide more of what customers want. This works to increase sales and customer satisfaction.
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