New York Answering Service Our New York answering service offers world-class phone answering solutions customized to the friendly and professional business culture of The Empire State. Whether your business is based in the bustling streets of New York City, the scenic expanses of the Adirondacks, or somewhere in between, you can count on our live answering agents to greet each caller with professionalism and cultural sensitivity. 

24/7 Answering Service for New York

Our full-service call answering solutions include: 24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage Virtual Receptionist Call Screening Appointment Scheduling Dispatching Services Message Taking and Delivery Bilingual English and Spanish Answering Service When you partner with our New York professional answering service, you will expect:
  • 24 / 7 Availability: Our 24/7 availability ensures that your business is always accessible to your customers. We handle calls during business hours, after hours, in the middle of the night, and even on holidays. Whether it’s a routine inquiry during the day or an urgent matter late at night, our dedicated team is always ready to provide prompt and professional assistance
  • Local New York Savvy: Our virtual receptionists are well-versed in New York’s culture and local business nuances. When we answer a call, your callers will experience a sense of familiarity and connection, whether they’re from Manhattan, Brooklyn, or the Finger Lakes. Often, callers don’t even realize they are speaking with an outsourced answering service!
  • Bilingual Agents: With over 13% of New York State residents speaking Spanish at home, our bilingual answering service is an asset to our clients across industries ranging from legal to real estate, from construction to medical. Our bilingual answering agents can interact with your callers in English or Spanish, whichever language they prefer.
  • Custom Call Answering Solutions: Every New York business is unique, and we take the time to ensure our services are tailored to fit individual needs. From message-taking to appointment scheduling, we can adjust our offerings to align with your business goals, brand voice, and preferences.
Our mission is to elevate your business’s success by delivering exceptional customer experiences that embody the friendly Midwestern spirit of New York.

Industries We Answer Calls For

Responsive Answering Service is available to support businesses across New York’s key industries, including:
  • Medical: Our HIPAA-compliant secure medical answering services are customized for doctors and physicians. We handle medical inquiries, appointment scheduling, and urgent calls, so that your patients receive prompt assistance and feel heard and respected.
  • Legal: For law firms, we provide call screening, legal intake, lead qualification, mass torts, and appointment scheduling services, ensuring that clients receive prompt and professional assistance even when your staff is on another call, in court, in training or assisting other clients.
  • Financial: Financial matters need to be handled with utmost confidentiality, and our live agents adhere to strict privacy and compliance regulations when answering calls on behalf of your firm.
  • Real Estate: We can handle property inquiries, schedule appointments, and provide information to potential buyers and sellers. 
  • Property Management:  We handle property management calls around the clock, helping ensure tenant satisfaction. If a maintenance request or emergency call can’t wait until regular business hours, our live answering agents are on standby to provide immediate assistance.
  • HVAC: We help your New York HVAC business remain accessible around the clock. Capture emergency service requests and potential leads outside your regular business hours, with Responsive as your trusted answering service.
  • Plumbing: Plumbing emergencies can happen at any time, including evenings, weekends, and holidays. While you are out on a job site, we help ensure that no call is missed and every client receives the attention they deserve when dialing your number.
  • Construction and Contractors: By promptly addressing incoming calls, we help ensure that your clients receive a professional response, while your team may be out at a noisy construction site or attending to other matters.
  • Funeral Homes: We recognize the emotional nature of the situations our funeral industry clients face. Our 24/7 funeral home answering services offer a comforting and reassuring presence for callers, providing support during a delicate time.
  • Travel & Hospitality: Whether your customers are calling for reservations, tour information, or unforeseen travel complications, our answering agents ensure that travelers have an enjoyable experience before, during, and after their trip. 
  • Government: We are experienced in providing telephone answering services to local, state and federal government agencies 24 / 7. 
  • Energy & Utility: When your customers call in with billing inquiries, outage reports, or service requests, our answering service helps maintain customer satisfaction.
  • Transportation: Responsive has decades of experience answering calls for the transportation business, from limos to car rentals and everything in between. We help your company keep the focus on the road while we handle the calls.
  • Charity & Non-Profits: We help New York-based charities and nonprofits foster strong ties with supporters, ensuring goodwill and maximizing fundraising efforts. 

Best Answering Service for The Empire State

New York State is a major economic hub in the United States, with a diverse and dynamic economy. Its economic strength is largely driven by key industries such as finance, biotech and life sciences, logistics and distribution, and technology. New York City, the state’s largest metropolis, is a global financial center housing the New York Stock Exchange and numerous major financial institutions, making finance and insurance a critical economic driver. The healthcare sector is another cornerstone, with top-tier institutions like NewYork-Presbyterian Hospital contributing significantly to the state’s GDP and employment. Additionally, the state’s growing technology sector, supported by tech hubs in cities like New York City and Rochester, is becoming increasingly influential, fostering innovation and attracting investments. Beyond these primary sectors, New York’s economy is bolstered by manufacturing, tourism, and agriculture. With a highly educated workforce, world class R&D assets, advanced infrastructure, and globally competitive incentives, New York State is well positioned to play a leading role in America’s semiconductor manufacturing resurgence. If you run a business or manage an office in New York, a professional answering service is a must for ensuring seamless communication with your clients, reflecting the state’s high standards of professionalism and customer service. By providing round-the-clock accessibility, it helps you maintain a strong connection with your customers, enhancing satisfaction and loyalty in the competitive New York market.

New York Area Codes We Answer For 

We seamlessly answer calls for New York businesses in all area codes, including:  212 – Manhattan 315 – Syracuse and Central New York 332 – Manhattan 347 – The Bronx, Brooklyn, Queens, and Staten Island 516 – Nassau County, Long Island 518 – Albany and Eastern New York 585 – Rochester and Western New York 607 – Binghamton and Southern Tier 631 – Suffolk County, Long Island 646 – Manhattan 680 – Syracuse and Central New York 716 – Buffalo and Western New York 718 – The Bronx, Brooklyn, Queens, and Staten Island 838 – Albany and Eastern New York 845 – Hudson Valley and Catskills 914 – Westchester County 917 – New York City (all boroughs) 929 – The Bronx, Brooklyn, Queens, and Staten Island 934 – Suffolk County, Long Island

Local New York Expertise, Nationwide Reach

Responsive Answering, a privately held firm, offers nationwide professional telephone answering and call center services. While our connection to New York runs deep, our reach extends across the entire country. Our unique blend of local expertise and extensive national coverage distinguishes us from other answering services based in New York. Some of our call answering statistics include:
  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments. At Responsive our operators are the most important asset. 
  • We have equipped our centers with state-of-the-art technology and keep investing in upgrades to system hardware and software.

New York Cities We Answer Calls For

We proudly answer calls for businesses throughout the state of New York, including: Albany, NY New York, NY Hempstead, NY Islip, NY Buffalo, NY Rochester, NY Syracuse, NY