Boston Answering Service Our Boston, MA answering service answers every call on behalf of your business, 24 hours a day, 365 days a year. 

Boston Answering Services Top Features

Did you know that a shocking 72 to 80% of callers will hang up without leaving a voicemail if their call isn’t answered?  This statistic underscores the importance of being readily available to answer calls and engage with customers directly. When potential clients or customers don’t get a prompt response from you, they are likely to turn to competitors who are more readily available, leading to lost business opportunities and revenue. That’s why a professional answering service is a must for Boston businesses and organizations. Our comprehensive Boston, MA answering services include: 24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage Virtual Receptionist Call Screening Appointment Scheduling Dispatching Services Message Taking and Delivery Bilingual English and Spanish Answering Service

Medical Answering Service for Boston, MA

Medical answering services play a key role in providing continuous support for healthcare providers and patients in Boston and surrounding areas. Responsive Answering provides a specialized medical answering service tailored for healthcare providers in Boston and beyond. Our answering service is designed to improve patient communication while ensuring strict adherence to HIPAA regulations, guaranteeing confidentiality and security of patient information.

Business Answering Service for Every Industry In Boston, MA

Whatever your industry – from landscaping to legal, from medical to property management, our specialized Boston answering service agents understand and cater to the specific requirements of your industry. Responsive Answering Service is here to support businesses in all of Boston’s key industries, including:

Boston Answering Service Pricing

We are often asked, “How much will an answering service cost per month?” The cost of an answering service in Boston generally depends on the number of calls handled, additional features or customization you may need, and a few other factors. Answering services may bill in a variety of ways:
  • Per Call: You are charged a set rate for each call answered by the service.
  • Per Minute: Pricing is based on the duration of each call. 
  • Flat Rate: You pay a fixed monthly fee for a set number of calls or minutes.
Additional fee considerations to know when pricing out Boston answering services may include:
  • After-Hours Support: Your businesses may need phone answering services outside of regular business hours, which may mean additional fees, depending on your chosen service.
  • Call Volume: High call volumes can also lead to increased costs if the service charges per call and/or per minute.
At Responsive, our comprehensive plans begin at just $29 per month. This cost is a fraction of what you would pay for a full-time receptionist in Boston, yet it provides 24/7 availability and a complete range of features. Missing a call can result in lost business and customer goodwill. With Responsive, you can be confident that no important call will go unanswered. The return on investment makes our affordable answering service an easy decision for Boston businesses.

24/7 Answering Service for Boston, MA

Boston, Massachusetts, one of America’s oldest cities, has a rich history dating back to its founding in 1630 by Puritan settlers. It played a pivotal role in the American Revolution, with landmarks like the Boston Tea Party and Paul Revere’s Ride.  Today, Boston boasts a dynamic business landscape, leading in industries such as technology, finance, healthcare, and education.  The city is a hub for biotech and life sciences, driven by its proximity to world-renowned institutions like Harvard and MIT. Boston is a global leader in the healthcare and life sciences industry. This includes everything from research and development to world-renowned healthcare corporations.Financial services and investment firms also play a significant role, while the healthcare sector benefits from prestigious hospitals and research centers. Boston’s innovation ecosystem supports a robust startup culture, making it a vibrant economic powerhouse. In fact, Boston recently ranked first among the top 25 startup hubs in America. Boston was named the fourth best city to launch a startup, citing its business environment as a key factor, and the Boston ecosystem is known for its friendliness to diverse founders.

The Advantages of An Boston Answering Service for Your Business

Forget about relying solely on after-hours support for your answering service needs. A Boston-based answering service offers so much more than just coverage during evenings and weekends. With cost efficiency, flexibility, and bilingual support, partnering with us comes with a ton of benefits. You can streamline your operations, boost your competitive edge, and make sure every caller has a great experience by using our services. The benefits of a live answering service include:
  • 24/7 Availability: For many Boston businesses, calls can come in at any hour, day or night. Whether it’s a patient needing urgent medical advice from their healthcare provider after hours or a homeowner facing a heating emergency during one of Boston’s harsh winters, our answering service provides 24/7 coverage to ensure your business is always accessible.
  • Cost Savings: Partnering with a Boston answering service reduces overhead expenses compared to hiring full-time receptionists. It also provides the flexibility to scale services according to your business needs, ensuring you always have the appropriate level of support without the hassle of hiring and managing additional staff.
  • Consistent Customer Service: A long wait time or a dropped call may mean a negative review on social media or a customer who will never give you their business again. But an answering service ensures that all calls are handled promptly and with professionalism, minimizing wait times and leaving a favorable impression.
  • Professional and Friendly Voice: Our virtual receptionists greet each caller, embodying friendliness and hospitality in every interaction. We ensure that each exchange is pleasant, reflecting the same call etiquette that you would expect from your own employees.
  • Scalability: Boston’s growing economy can mean that call volume goes up and down. At Responsive, we provide cutting-edge technology and expert virtual receptionists ready to scale up as needed.
When you partner with Responsive, you can expect:
  • Local Massachusetts Knowledge: Responsive stands out from other Boston answering services with our deep understanding of the Massachusetts culture and local preferences. Our team is trained to provide personalized service that resonates with your clients, ensuring every interaction feels familiar and trustworthy
  • Bilingual Answering Agents: With our 24/7 bilingual answering service, your callers can interact with your business in English or Spanish, whichever they feel most comfortable with.
  • Customized Answering Scripts: Customize your call screening, appointment scheduling, and more to suit your unique style. When we partner with you, we start by fully understanding your operations, ensuring our agents are fully immersed in your brand’s tone and preferences.
  • Advanced Telephone Technology: With an average wait time of just 20 seconds, your calls are quickly directed to a skilled agent, ensuring prompt and knowledgeable assistance. Massachusetts is a state that values technology, and at Responsive, we’ve made significant investments in cutting-edge telephone technology to manage nationwide call volumes and route calls efficiently. 
We also provide appointment scheduling, message taking and delivery, and call screening services.

Massachusetts Area Codes We Answer For 

At Responsive, we answer calls from every area code in Massachusetts, including:  617: Boston and surrounding areas 781: Southeastern Massachusetts, including Quincy and Waltham 978: Northeastern Massachusetts, including Lowell and Lawrence 413: Western Massachusetts, including Springfield and Pittsfield 508: Central and Southeastern Massachusetts, including Worcester and New Bedford 774: Overlay for the 508 area code We provide live answering services throughout Massachusetts, including these zip codes in and near Boston: 02108 02109 02110 02111 02113 02114 02115 02116 02118 02119 02120 02121 02122 02124 02125 02126 02127 02128 02129 02130 02131 02132 02134 02135 02136 02199 02203 02210 02215 02222 02241 02266 02283 02284 02293 02297 We expertly answer calls for businesses based in Boston and nearby cities, including Cambridge, Somerville, Quincy, Brookline, Newton, Waltham, Medford, Malden, Everett, and Chelsea.

Responsive: Answering Phones In Boston 24/7

Responsive Answering is a privately owned nationwide telephone answering and call center service with a stellar reputation in Boston. Answering calls is not just a job for us at Responsive—it’s our mission. We do more than just handle calls; we represent your business with professionalism, local Massachusetts expertise, and a friendly demeanor. Count on Responsive to ensure your customers always receive the assistance they need, whether they’re calling from nearby or far away. Here are just some of our call answering statistics:
  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments. Our operators are the most important asset!
Contact us today to learn more about Responsive Answering Service, or to request a quote.