South Carolina Answering Service

Welcome to our South Carolina answering service, where we are proud to offer top-notch phone communication solutions tailored to the unique business environment of the Palmetto State. Whether you’re situated in a busy city, the glorious South Carolina coast, or anywhere in between, we are familiar with the culture of your area and strive to imbue it into every interaction as we answer phones on behalf of your business.

24/7 Answering Service for South Carolina

Our full-service answering solutions include:

24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage

Virtual Receptionist

Call Screening

Appointment Scheduling

Dispatching Services

Message Taking and Delivery

Bilingual English and Spanish Answering Service

Partner with a South Carolina professional answering service, and you will experience:

  • 24 / 7 Phone Answering: Our round-the-clock accessibility ensures that your business is always available to your customers, even when your in-office staff is not. Whether it’s sunrise or sunset, a workday or a leisurely Saturday, and even on special holidays, we’re here to uphold your business’s image with professionalism and a keen eye for detail.
  • Local South Carolina Acumen: We possess insight into South Carolina’s distinct business culture and local preferences. Our local answering agents enhance every call with a dose of South Carolina’s renowned hospitality, guaranteeing a polite and inviting experience for callers.
  • Customized Call Answering Solutions: Your South Carolina business is one-of-a-kind, and we offer services that can be customized to align with its specific needs. Whether it’s call handling or appointment scheduling, we can tailor our services to reflect your business goals, personality, and style.
  • Bilingual Agents: We offer a 24/7 bilingual answering service to our clients across industries ranging from legal to medical, from travel to property management, ensuring that language is never a barrier to effective communication.
  • Community Commitment: We take great pride in actively contributing to South Carolina’s local business community. Our unwavering commitment to elevating customer experiences perfectly aligns with the state’s renowned culture of hospitality and community.

Our foremost objective is to bolster the success of your business by providing outstanding customer experiences that capture the spirit of South Carolina.

Industries We Answer For

Responsive Answering Service is available to support businesses across South Carolina’s key industries, including:

  • Medical: Our HIPAA-compliant medical answering services are created specifically for doctors and physicians, handling medical inquiries, appointment scheduling, and urgent calls, ensuring that patients receive prompt and accurate assistance.
  • Legal: For law firms, we offer call screening, legal intake, lead qualification, mass torts, and appointment scheduling services, ensuring that clients receive prompt and professional assistance even when your staff is on another call, in court, or attending to other client matters.
  • Real Estate: Our answering service supports real estate professionals by handling property inquiries, appointment scheduling, and providing information to potential buyers and sellers, contributing to a seamless real estate transaction process.
  • Property Management: Tenant inquiries, maintenance requests, and emergency calls can’t wait. Day or night, we handle property management calls, helping you ensure tenant satisfaction.
  • HVAC: our answering service helps your South Carolina HVAC business remain accessible around the clock. Capture emergency service requests and potential leads even outside of your regular business hours, with Responsive by your side.
  • Plumbing: Plumbing emergencies can happen at any time, including evenings, weekends, and holidays. While you are out on a job site, you can have peace of mind knowing that no call is missed and every client receives the attention they deserve.
  • Construction and Contractors: Our construction answering service specializes in handling all incoming calls promptly, enhancing customer satisfaction.
  • Funeral Homes: We provide funeral home answering services around the clock, treating each caller with empathy and understanding during a difficult time.
  • Travel & Hospitality: Whether your customers are calling for reservations, tour information, or travel emergencies, our answering agents ensure that travelers have an enjoyable experience before, during, and after their trip.
  • Financial: Financial matters need to be handled with utmost confidentiality, and our live agents adhere to strict privacy and compliance regulations when answering calls on behalf of your firm.
  • Government: We are experienced at providing telephone answering services to local, state and federal government agencies 24 / 7. This level of accessibility enhances public service and responsiveness.
  • Energy & Utility: When your customers call in with billing inquiries, outage reports, or service requests, our answering service helps maintain customer satisfaction.
  • Transportation: Responsive is an expert at answering calls for the transportation business, from limos to car rentals and everything in between. We help your company keep the focus on the road while we handle the phones.
  • Charity & Non-Profits: We help charities and nonprofits foster robust connections with supporters, ensuring goodwill and maximizing fundraising efforts.

South Carolina Area Codes We Answer For 

No matter which part of South Carolina your business is located in, our dedicated answering service agents are well-versed in the unique requirements of your industry. Whether you run a home repair business in Charleston or a medical office in Augusta, our answering service is tailored to meet your needs.

803 / 839, which serves central South Carolina, including Columbia

843 / 854, which serves eastern and coastal South Carolina

864, which serves northwest South Carolina

Local South Carolina Know-How, Nationwide Reach

Responsive Answering is a privately owned company that provides professional telephone answering and call center services on a nationwide scale. While our roots in South Carolina are strong, our services extend across the entire nation. This blend of local expertise and extensive national coverage distinguishes us from other South Carolina-based answering service providers. We understand the unique needs of businesses both within and beyond the Palmetto State, making us the preferred option for those seeking a reliable and comprehensive answering solution.

Some of our call answering stats include:

  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments. At Responsive our operators are the most important asset. Additionally, we have equipped our centers with state of the art technology and keep investing in upgrades to system hardware and software.

South Carolina Cities We Answer Calls For

We proudly answer calls for businesses throughout The Palmetto State including:

Columbia SC

Florence SC