Travel Industry: Creating a Stress-Free As more and more businesses look to call centers to handle their customer service needs, most people dread contacting businesses for assistance. The fear of not understanding the agent who answers, being repeatedly transferred or even worse, not having their issue solved or concern properly addressed. In any industry, one stressful experience can tarnish the customer’s view of your business indefinitely. Selecting an answering service to manage your travel industry business’s needs based on cost could save you money in the meantime, but what about in the long run? When a potential guest calls about booking an upcoming trip or a returning guest contacts your team to plan another trip, an excellent customer experience can seal the deal and get that guest talking about your brand to people they know.

Increase Retention by Giving Customers What They Want

Your guests want their questions to be answered with no guesswork on their end. For guests who have simple questions about their upcoming trip or a trip they are still planning, this can be extremely frustrating and even make them consider cancelling their trip altogether. Something as simple as directing your calls to a premium answering service can do wonders for retention, keeping customers happy and moving their calls toward an end goal of satisfaction instead of increased frustration.

Better Understanding of Your Services

A professional answering service aims to solve customer problems, increase bookings, minimize refunds and build trust with your guests because in the end, the goal should be to make the experience positive so the customer is beyond excited about their upcoming trip. In order to achieve these goals, an answering service will be extremely focused on learning everything about the inner workings of your business. This takes time, research, and so much more. In the travel industry, understanding the amenities offered at your resort means more personalized attention where the representative can offer suggestions to the caller about daily activities, spa packages and more. This also provides an excellent opportunity for additional sales including airport transfers, tour bookings, spa services, golf outings, etc. A stronger understanding of your travel industry business means that your customer will feel like they are speaking to you rather than talking to a third party. And this translates into better service for your customer no matter what they are calling about. Contact Responsive Answering Service today to discuss how we can help push your travel industry business towards continued success through quality call experiences for your customers.
George Otte

George otte

George Otte is an entrepreneur with over 20 years of experience in tech support, fulfillment, and answering service management. His leadership and vision help us provide the best possible support, because he knows how vital it is for the continued success of your business. Responsive Answering Service launched in 2012, with George fulfilling the role of CEO to provide professional contact center and answering services for medical, legal, and various service industries, with the intent to best fit the needs of our clients and their respective fields.

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INSIGHTS FROM SATISFIED CLIENTS

Jennifer Ashner

JENNIFER ASHNER

Compliance and quality director chartwell home infusion and specialty pharmacy

5 star rating

When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service.

“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.

The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”

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