As a dentist or dental practice manager, your responsibilities outside the treatment room are just as demanding and time-consuming as your time with the patient. At Responsive, we understand the dynamics of a dental practice, where patient care takes precedence and every call could turn into a critical appointment or a new patient. With 24/7 coverage, bilingual agents fluent in English and Spanish, and strict HIPAA compliance, our dental answering service is here to assist patients, schedule appointments, provide directions, and act as a seamless extension of your brand and office. Your patients’ oral health is your priority; let us make their first point of contact with your practice exceptional.

Emergency Dental Answering Service

When a dental emergency happens, patients need to speak with a live person immediately, often outside your clinic’s business hours. At our dental emergency answering service, we understand the urgency of these cases. Our goal is to help you avoid losing patients because of missed or unanswered phone calls. Our trained professionals are available around the clock to handle your after-hours calls and dental emergency inquiries. We prioritize patient care and safety, and our pre-screening process ensures that only genuine emergencies reach your attention.

HIPAA-Compliant Dental Answering Service

HIPAA mandates that dental practitioners take necessary precautions to protect patient privacy and maintain the security of electronic health records (EHRs) and other forms of patient data. Dentists must implement strict administrative, technical, and physical safeguards to prevent unauthorized access, breaches, or leaks of patient information.

Our healthcare care answering service representatives are trained to handle sensitive medical issues and customer information according to HIPAA standards as well as special instructions provided by each of our dental clients. As a dental professional, you know that establishing a strong rapport with patients goes beyond clinical expertise. It requires a sense of trust, comfort, and confidence in your care. Beyond the treatment chair, each interaction contributes to shaping the patient’s perception of your practice. With our HIPAA-compliant dental answering service, you can extend your commitment to patient well-being by ensuring their privacy is upheld during every call.

24/7 Live Answering Service That Understands Dental

Patients’ lives are more demanding than ever, juggling work, school, and family commitments. It’s easy to forget to schedule a dental appointment, and when a patient does remember, it may be outside your business hours. That’s precisely why we’re here to bridge the gap. Our service ensures that no matter how busy life gets, your patients can always connect with your dental practice. Our extended availability, including evenings and weekends, makes it convenient for them to reach out, schedule appointments, and have their dental concerns heard without having to rearrange their packed schedules. We understand the modern pace of life, and our goal is to make dental care accessible and stress-free, fitting seamlessly into the lives of your patients.

When It’s Time To Hire An Outside Dental Answering Service

To determine if your dental practice is ready to hire an outside answering service, ask yourself the following questions:
  • Capacity and Workload: Are you struggling to manage the current call volume at your dental practice, leading to missed calls or delays in responding to patient inquiries? 
  • Patient Feedback: Have you received feedback from patients about missed calls, long hold times, or less-than-ideal phone interactions?
  • Focus on Patient Care: Are your in-house staff finding it challenging to balance patient care and administrative tasks, while answering phones?
  • After-Hours Coverage: Is it important to provide your patients with access to your practice for appointments or urgent matters outside of regular business hours?
  • Emergency Coverage: Do you specialize in emergency dental services? Is your staff available and trained to answer emergency calls and/or schedule urgent appointments?
  • Bilingual Support: Do you have bilingual staff members who can effectively communicate with patients in English and Spanish, or would a dedicated bilingual answering service better serve your patients’ needs?
  • Practice Growth: Is your dental practice expanding, and do you foresee a need for handling a higher volume of patient calls in the near future?
  • Cost Efficiency: Are you looking for a cost-effective solution to manage patient calls compared to hiring and training additional in-house staff?
  • Long-Term Practice Goals Does outsourcing call management align with your dental practice’s long-term growth and patient care objectives?
If you answered Yes to one or more of these questions, it may be time to outsource call handling to a professional answering service. 

Call Support For Dental Offices Of All Sizes

Our comprehensive answering service is skilled at handling a variety of calls for dentists and dental practices. We have the capability to support:

  • General Dentists: Professionals who offer a range of dental services, from routine check-ups to fillings and cleanings.
  • Specialist Dentists: Orthodontists, endodontists, periodontists, and oral surgeons who focus on specific dental procedures.
  • Pediatric Dentists: Experts in children’s dental care, ensuring a positive and comfortable experience for young patients.
  • Cosmetic Dentists: Professionals specializing in enhancing smiles through procedures like teeth whitening, veneers, and cosmetic bonding.
  • Emergency Dental Practices: Services that provide immediate care for dental emergencies outside of regular office hours.
  • Multi-Location Practices: Dental practices with multiple locations, requiring centralized communication management for patient appointments and inquiries.
  • Orthodontic Practices: Specialists in aligning and straightening teeth, requiring precise scheduling for frequent adjustments.
  • Prosthodontists: Experts in restorative dental procedures, including dentures, crowns, and bridges.
  • Periodontal Practices: Specialists focusing on gum health and the treatment of gum diseases.
  • Sleep Dentistry: Practices offering solutions for sleep disorders like sleep apnea and snoring through dental appliances.
  • Holistic Dentists: Professionals who consider the overall health and well-being of patients in their dental treatments.
With our skilled team and cutting-edge technology, we free up dentists and their staff to concentrate on top-quality dental care. Meanwhile, handling phone communication is our forte. 

How Responsive Answering Service Can Partner With Your Dental Clinic

Responsive Answering Service is dedicated to supporting dental offices with a custom answering protocol that sets us apart from other medical answering services or virtual receptionists. Whether it’s managing after-hours dental emergencies, taking a message for your billing department, or routing a call when the doctor is with a patient, our service is designed with the unique needs of dental practices in mind. Our commitment to flexibility means that your patients can reach a live person whenever they have questions or require assistance, providing them with the reassurance that their oral health needs are being addressed promptly.

Our services include:

24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage
Virtual Receptionist
Call Screening
Appointment Scheduling
Dispatching Services
Message Taking and Delivery
Bilingual English and Spanish Answering Service

Responsive Answering is a privately owned nationwide professional telephone answering and call center service company with over 40 years of experience. We recognize that dental care demands specific attention to detail. With Responsive Answering Service as an extension of your dental practice, you can confidently focus on delivering exceptional care, knowing that your patients’ call experience reflects the same level of professionalism and commitment that defines your practice.