Answering services can help your business
capture 50% more leads, with 82% of consumers expecting an immediate response.
24/7 Live Call Answering
Around-the-clock coverage, ensuring that your calls are answered promptly and professionally, even outside of regular business hours.
Beyond message taking
We answer your inbound calls, schedule your appointments, transfer calls, and more.
Lead capture & client intake
By promptly answering calls from potential customers, we help you capture more leads and sales opportunities.
Improve productivity
When you outsource your phone answering, your employees can focus on their core tasks without interruptions from incoming calls.
Professional image
A dedicated answering service projects a professional image for your business, even if you operate from a home office or have a small team.
US-based receptionists
Our friendly, professional US-based virtual receptionists act as a seamless extension of your team.
Bilingual answering service
Our expertly trained operators are fluent in English and Spanish, allowing your businesses to serve a larger market.
Cost-effective solution
Make a lasting impression with a top-notch service at a fraction of the price of an on-site receptionist.
Customized greeting
Customized scripts and call handling to fit your business and industry needs.
How an answering service can double lead generation
Answering services could help your business capture 50% more leads, with 82% of consumers expecting an immediate response.
Around-the-clock coverage, ensuring that your calls are answered promptly and professionally, even outside of regular business hours.
We answer your inbound calls, schedule your appointments, transfer calls, and more.
By promptly answering calls from potential customers, we help you capture more leads and sales opportunities.
When you outsource your phone answering, your employees can focus on their core tasks without interruptions from incoming calls.
We answer your inbound calls, schedule your appointments, transfer calls, and more.
Our friendly, professional US-based virtual receptionists act as a seamless extension of your team.
Our expertly trained operators are fluent in English and Spanish, allowing your businesses to serve a larger market.
Make a lasting impression with a top-notch service at a fraction of the price of an on-site receptionist.
Customized scripts and call handling to fit your business and industry needs.
DISCOVER HOW OUR LIVE
ANSWERING SERVICE WORKS
Our live answering service is simple, reliable, and designed to fit seamlessly into your business operations. With customizable options to meet your unique needs, you can trust us to be there for your business, 24/7.
DISCOVER HOW OUR LIVE
ANSWERING SERVICE WORKS
Our live answering service is simple, reliable, and designed to fit seamlessly into your business operations. With customizable options to meet your unique needs, you can trust us to be there for your business, 24/7.
Getting started
Onboarding with our answering service is easy. We work with you to develop a custom greeting, define rules for call handling and routing, provide post-call feedback to you and your customers, as well as engage your callers by scheduling appointments or completing sales intake forms.
An extension of your team
From the first customer call we receive, we become an extension of your business integrating seamlessly to handle your customer calls with the same level of professionalism and care your customers are accustomed to.
Let us take care of it
As an extension of your team, we provide the flexibility you need from weekend to evening coverage and more. We make sure you never miss an opportunity while giving you the time you need to create new ones by focusing on your business.
We support your growth
Never miss an important call again. Our team makes sure your calls are handled promptly and professionally. You’ll receive all of your messages on time and we can also do some of the heavy lifting for answering chats, collecting payments, and scheduling appointments with plans and services that scale with you.
GET MORE WITH AN
ANSWERING SERVICE
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Cost-effective
solutionHiring a full-time receptionist costs an average of $39,470 per year and can reach $50,000 plus benefits. Access a more affordable alternative without any additional expenses. -
Increased
productivityFree up your receptionists’ time, allowing them to focus on specialized and high-value tasks, leading to improved productivity and smoother business operations. -
Enhanced
customer serviceEnsure high levels of customer service, making your in-house staff more efficient by handling routine calls professionally and promptly. -
Streamlined
operationsBy utilizing an answering service, your business can maintain high customer service standards while optimizing the efficiency of your in-house team.
Statistics Speak
for Themselves
HEAR US
AT WORK!
A live agent call
40 Years of Experience
Providing expert 24/7 live answering
& call transfer services for businesses
Our team delivers personalized communication solutions across the nation that prioritize customer satisfaction, answering reliability, and seamless integration with your existing operations.
INSIGHTS FROM SATISFIED CLIENTS
JENNIFER ASHNER
Compliance and quality director chartwell home infusion and specialty pharmacy
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service.
“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.
The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”
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Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director
Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics
Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
OUTSTANDING TEAM
OF PROFESSIONALS
GEORGE OTTE, CEO
George Otte is an entrepreneur with over 20 years of experience in tech support, fulfillment, and answering service management. His leadership and vision help us provide the best possible support, because he knows how vital it is for the continued success of your business.
Responsive Answering Service launched in 2012, with George fulfilling the role of CEO to provide professional contact center and answering services for medical, legal, and various service industries, with the intent to best fit the needs of our clients and their respective fields.
NICOLE AEDO, MARKETING MANAGER
With over 9 years of marketing experience, Nicole has worked in many industries, allowing her a unique perspective on our answering service clientele.
Her background and experience allow her to manage our marketing team effectively, while striving to increase Responsive’s brand presence and connect prospective clients with our business development team. This is completed through the promotion of Responsive through social media, email, website changes, and external opportunities.
Ivette Corona, HR Administrator
Ivette is highly qualified for her role in our HR department. She obtained her master’s degree in human resources in 2021 at Florida International University, building upon her previous background in psychology.
Her understanding of human behavior, and the ability to assist others in working effectively allows her to remain compassionate and neutral across her interactions with our team. The majority of Ivette’s background is in talent acquisition, so this role is a true melding of her experience and education to support our team and operations on a daily basis at the answering service and beyond.
Casey Meredith, Director of Operations
Casey is the backbone of our answering service team, overseeing daily operations and pushing our team to be the best they can be on every call.
With over 17 years of experience in call center and answering service management, Casey’s inquisitive nature offers a unique and innovative perspective for our clients. Since becoming an answering service agent with our Pittsburgh office in 2007, she has moved up the ranks from supervisor to Director of Operations. Her hard work and dedication to call center management allows our clients to reach new heights for their business, while prioritizing the customer experience for their callers.
Jessica Volker, Business Development Representative
Jessica brings over 15 years of call center experience to her role. With a comprehensive experience portfolio, Jessica has worked in answering service operations, quality assurance, training, and business development across her career.
Jessica strives to educate and inform our new and existing clients about the available solutions while maintaining exceptional rapport and providing important insights for our clients. With a focus on goal setting and determination, Jessica is dedicated to providing you and your business with the answering solutions you need to succeed in today’s ever-changing industry landscape.
SCHEDULE A CALL TODAY
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
WHAT’S NEW ON RESPONSIVE
Stay up to date with the latest updates from Responsive to help you streamline your business communications.
RESPONSIVE’S SCHOLARSHIP AWARDEE AMY KLIMKOWSKI
Responsive Answering Service is dedicated to business growth, development, and exceptional call handling. See exciting answering service updates here.
WHAT’S NEW ON RESPONSIVE
Stay up to date with the latest updates from Responsive to help you streamline your business communications.
The Impact of Answering Services on Customer Experience
RESPONSIVE’S SCHOLARSHIP AWARDEE AMY KLIMKOWSKI
Responsive Answering Service is dedicated to business growth, development, and exceptional call handling. See exciting answering service updates here.
Discover how answering services can transform your customer experience
explore the stats above to see the difference we can make for your business!
HEAR US
AT WORK!
A live agent call
YOUR QUESTIONS,
ANSWERED
What types of call handling services does responsive answering offer?
Our professional answering service provides custom greetings, call routing, call screening, appointment scheduling, lead qualification and intake, virtual receptionist and more.
Can you integrate with my existing business operations?
Our professional answering service seamlessly becomes an extension of your business, handling customer calls with the same level of professionalism and care your customers expect.
What are the hours of operation for Responsive Answering's services?
Our answering virtual receptionist service offers flexible coverage, including weekend and evening hours. We are available 24/7/365.
Can you schedule appointments for my business?
Yes, we offer appointment scheduling as part of our answering services.
Does Responsive Answering provide message delivery?
Yes, we provide message taking and delivery services. Message delivery is a core component of our business, as we prioritize meeting our customers’ personalized needs. We offer flexible options for message delivery, allowing you to receive updates instantly or at intervals of your choice—every 30 minutes, hour, or day.
What kind of training do your agents undertake prior to taking live calls for clients?
All our staff start with 3 weeks of intensive training prior to live call answering. Our agents are later tested, monitored for quality assurance purposes, and continuously trained.
What industries do you support?
We support a variety of industries, including medical, legal, real estate, construction, transportation, and more.
Do you have bilingual answering agents?
Yes, our bilingual answering agents are fluent in Spanish and English, supporting your callers in the language they are most comfortable with.
Does Responsive offer scalable pricing plans?
Yes, our answering service pricing plans and services are designed to scale with your business needs.
How does the onboarding process work with your answering service?
The onboarding process involves working with you to set up custom greetings, define call handling rules, and establish feedback mechanisms for you and your customers.
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