Montana Answering Service Welcome to our Montana answering service, where we offer world-class phone communication solutions customized to the unique business culture of Big Sky Country. Whether your business is situated in Montana’s bustling cities, serene rural areas, or anywhere in between, we are dedicated to ensuring that every caller interaction is infused with warmth and expertise. Welcome aboard!

24/7 Answering Service for Montana

Our full-service call answering solutions include: 24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage Virtual Receptionist Call Screening Appointment Scheduling Dispatching Services Message Taking and Delivery Bilingual English and Spanish Answering Service Partner with our Montana professional answering service, and you will experience:
  • 24 / 7 Availability: Our round-the-clock accessibility helps your business remain available to your customers, even when your staff is at lunch, gone for the day, or enjoying a well-deserved break.
  • Bilingual Agents: Our bilingual answering service is an asset to our clients across industries ranging from legal to medical, from travel to HVAC. Our bilingual answering agents will answer the call in English or Spanish, whichever language your callers are comfortable with.
  • Local Montana Knowledge: We are familiar with Montana’s distinct culture and local business preferences. When our virtual receptionists answer a call, your callers will feel a sense of familiarity and connection.
  • Custom Call Answering Solutions: Because each Montana-based business is one-of-a-kind, our services are tailored to fit its individual needs. From call flow to message routing, we can adjust our offerings to align with your business goals, brand voice, and preferences.
Our goal is to contribute to the success of your business by providing outstanding customer experiences that reflect the friendly spirit of Montana.

Industries We Answer For

Responsive Answering Service is available to support businesses across Montana’s key industries, including:
  • Medical: Our HIPAA-compliant medical answering services are created specifically for doctors and physicians. We seamlessly handle medical inquiries, appointment scheduling, and urgent calls, so that your patients receive prompt assistance and feel heard.
  • Legal: For law firms, we offer call screening, legal intake, lead qualification, mass torts, and appointment scheduling services, ensuring that clients receive prompt and professional assistance even when your staff is on another call, in court, in training or assisting other clients.
  • Real Estate: We can handle property inquiries, appointment scheduling, and provide information to potential buyers and sellers. 
  • Property Management: Day or night, we handle property management calls, helping you ensure tenant satisfaction. When a maintenance request or emergency call can’t wait until regular business hours, our live answering agents are here to provide immediate assistance.
  • HVAC: We help your Montana HVAC business remain accessible around the clock. Capture emergency service requests and potential leads even outside of your regular business hours, with Responsive by your side.
  • Plumbing: Plumbing emergencies can happen at any time, including evenings, weekends, and holidays. While you are out on a job site, you can have peace of mind knowing that no call is missed and every client receives the attention they deserve.
  • Construction and Contractors: By promptly addressing incoming calls, we help ensure that your clients receive the attention they deserve, while your team may be out at a noisy construction site or attending to other matters.
  • Funeral Homes: We recognize the delicate and emotional nature of the situations our funeral industry clients face. That’s why our around-the-clock funeral home answering services are committed to providing a comforting and empathetic presence for callers, offering support and assistance when it’s needed the most.
  • Travel & Hospitality: Whether your customers are calling for reservations, tour information, or travel emergencies, our answering agents ensure that travelers have an enjoyable experience before, during, and after their trip. 
  • Financial: Financial matters need to be handled with utmost confidentiality, and our live agents adhere to strict privacy and compliance regulations when answering calls on behalf of your firm.
  • Government: We are experienced at providing telephone answering services to local, state and federal government agencies 24 / 7. This level of accessibility enhances public service and responsiveness. 
  • Energy & Utility: When your customers call in with billing inquiries, outage reports, or service requests, our answering service helps maintain customer satisfaction.
  • Transportation: Responsive is an expert at answering calls for the transportation business, from limos to car rentals and everything in between. We help your company keep the focus on the road while we handle the phones.
  • Charity & Non-Profits: We help charities and nonprofits foster strong ties with supporters, ensuring goodwill and maximizing fundraising efforts. Our mission is to empower nonprofit organizations to effectively engage with their supporters. 

The Value of A Professional Answering Service in Montana

Montana is a western state defined by its diverse terrain ranging from the Rocky Mountains to the Great Plains. Known for its natural beauty and wildlife, Montana is also home to an increasingly diverse economy. The state’s largest industries by GDP are financial activities, government, and trade, while healthcare and leisure activities are significant employers. Agriculture remains a cornerstone of Montana’s economy, with approximately 28,000 farms spread across nearly 60 million acres. The state is known for its beef cattle, wheat, barley, and hay production.  According to annual surveys by the University of Montana Bureau of Business and Economic Research, Montana’s high-tech industry is growing seven times the overall Montana economy, paying twice the median wage, and generating more than $1 billion in annual revenues.  No matter which part of Montana your business is located in, our dedicated answering service agents are well-versed in the unique requirements of your industry. Whether you run a government agency in Helena, a dental office in Billings, or a plumbing business in Missoula, our answering service is tailored to meet your needs. The energy sector is another growing industry in Montana, due to its abundant natural resources, including coal, oil, wind, and hydroelectric potential, combined with increasing demand for both traditional and renewable energy sources. Healthcare is one of the fastest-growing components of Montana’s economy, with an annual growth rate of about 2.8%. Construction has also shown strong job growth, accounting for a significant portion of Montana’s employment gains in recent years. Answering services are particularly important in Montana due to the state’s unique geography and demographics. With a significant portion of the population living in rural regions, having a reliable answering service allows you to maintain 24/7 customer support, ensuring that no call goes unanswered, which is essential for building strong customer relationships. 

Local Montana Expertise, Nationwide Reach

Responsive Answering, a privately held firm, offers nationwide professional telephone answering and call center services. Although our roots in Montana run deep, our reach spans the entire country. Our unique combination of local knowledge and broad national coverage sets us apart from other answering services based in Montana. Some of our call answering stats include:
  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments. At Responsive our operators are the most important asset. 
  • We have equipped our centers with state-of-the-art technology and keep investing in upgrades to system hardware and software.

Montana Cities We Answer Calls For

By utilizing an answering service, Montana businesses can project a professional image, improve customer satisfaction, and focus on core operations while ensuring that every call is handled with the warmth and efficiency that reflects the spirit of Big Sky Country. We proudly answer calls for businesses throughout the state of Montana, including: Billings Missoula Great Falls Bozeman Butte