Enhance your
patientS experience
with 24/7 MEDICAL answering services
Through years of experience Responsive’s team has learned what healthcare professionals need from their answering services.
Our dedicated team of professionals is well-versed in handling medical inquiries, appointment scheduling, and urgent calls, ensuring that your patients receive prompt and accurate assistance. With our advanced medical answering services, you can focus on delivering exceptional patient care while we manage your calls with precision.
Our medical answering service agents provide outstanding customer support over the phone, focusing on efficiency and effective communication. You can tell us who to reach in case of an emergency and at what times to do so. We can also send some callers to email or simply take note of what your patients want and deliver them to you by text messages, emails, beeper, or fax.
Enhance your
patientS experience
with 24/7 MEDICAL answering services
Through years of experience Responsive’s team has learned what healthcare professionals need from their answering services.
Our dedicated team of professionals is well-versed in handling medical inquiries, appointment scheduling, and urgent calls, ensuring that your patients receive prompt and accurate assistance. With our advanced medical answering services, you can focus on delivering exceptional patient care while we manage your calls with precision.
Our medical answering service agents provide outstanding customer support over the phone, focusing on efficiency and effective communication.
You can tell us who to reach in case of an emergency and at what times to do so. We can also send some callers to email or simply take note of what your patients want and deliver them to you by text messages, emails, beeper, or fax.
WHAT MEDICAL SPECIALITIES DO WE WORK FOR?
Medical answering services can be customized for any type of healthcare organization and workflow, including:
- Medical clinics
- Doctor’s offices
- Hospitals
- Veterinary
- Urgent care centers
- Surgeon’s offices & surgery
- Dentist’s offices
- Home healthcare agencies
- Optometry practices
- Orthodontists
- Chiropractic offices
- Physical therapy clinics
- Mental health practices
- Dermatology clinics
- Orthopedic offices
- Radiology centers
- Hospice
- Medical transport providers
- Internal medicine
- Orthopedic offices
- Pediatrician offices
- Ophthalmology clinics
- Gynecology & obstetrics offices
- Cardiology practices
- Neurology clinics
- Podiatry offices
- Rehabilitation centers
- Nurse triage
- Medical clinics
- Doctor’s offices
- Hospitals
- Veterinary
- Urgent care centers
- Surgeon’s offices & surgery
- Dentist’s offices
- Home healthcare agencies
- Optometry practices
HIPAA-Compliant Medical
Answering Service
Medical professionals are required to adhere to specific guidelines outlined by HIPAA, the Health Insurance Portability and Accountability Act, to ensure their patient health information (PHI) is safe. Failure to be HIPAA compliant can lead to serious consequences and potential risks, including legal penalties and loss of patient trust.
Responsive Answering is a 100% doctor-patient confidential and HIPAA-compliant answering service. Our medical answering service representatives are trained to handle sensitive medical issues and customer information according to HIPAA standards as well as special instructors provided by each of our healthcare customers. Our professional operators are constantly supervised as an extra layer of quality assurance.
We make sure that Doctors/Patient communication is optimized whilst allowing medical practices to reduce their expenses. Our doctor answering services are available 24 hours a day 7 days a week so that your practice can be accessible to patients around the clock.
We know the importance of handling medical calls appropriately (i.e. promptly and error-free). There is no reason for your patients to get a busy signal or reach an impersonal voicemail message or answering machine.
At Responsive, our medical answering service operators answer live telephone calls for doctors, surgeons, psychologists, counselors, dentists, crisis support services, cancer centers, small medical centers, and large hospitals. We also provide appointment scheduling, message taking and delivery, and dispatching services.
Affordable HEALTHCARE
Answering ServiceS
Starting at $29/Month
We are committed to providing comprehensive and reliable services tailored to the needs of your practice.
Affordable HEALTHCARE
Answering ServiceS
Starting at $29/Month
We are committed to providing comprehensive and reliable services tailored to the needs of your practice.
Secure Patient Messaging
For Your Medical Practice
With Responsive as your medical answering service, you can feel confident that your patients’ data (PHI) is secure while offering convenient messaging options for today’s busy lifestyle.
With our secure patient messaging platform, we support your medical practice with two-way communication, allowing patients to schedule appointments, receive reminders and updates by email and text, or access their messages via a secure web portal.
Messages are immediately sent and received for fast, collaborative two-way communication. Your patients will appreciate the secure and convenient messaging options before and after their appointments, while waiting for lab results, or for general updates and wellness reminders.
Benefits of HEALTHCARE
Answering Services
Whether you are a solo practitioner, a multi-office medical practice, or a large hospital, a professional answering service can streamline operations and increase revenue for the medical community.
Our medical answering service offers round-the-clock support, ensuring that you never miss a crucial call, even during after-hours or weekends. We understand the importance of maintaining a high level of patient satisfaction and ensuring patient needs are met promptly.
Don’t let missed calls or communication gaps affect your healthcare practice’s reputation. Invest in our reliable healthcare answering services today and experience the difference in patient care and practice efficiency.
- Reduced hold times
- Enhanced patient satisfaction & access
- Improved appointment management
- 24/7 emergency coverage
- HIPAA compliance
- Bilingual answering agents fluent in english and spanish
- Secure message delivery
- Reduced costs
- Quality assurance
- Reduced hold times
- Enhanced patient satisfaction & access
- Improved appointment management
- 24/7 emergency coverage
- HIPAA compliance
- Bilingual answering agents fluent in english and spanish
- Secure message delivery
- Reduced costs
- Quality assurance
MEDICAL ANSWERING SERVICE |
FREQUENTLY ASKED QUESTIONS
What is a medical answering service?
A medical answering service handles inbound calls for healthcare providers, ensuring 24/7 availability, patient privacy, and professional communication.
How does a medical answering service maintain HIPAA compliance?
Our medical answering service is 100% HIPAA-compliant, with trained representatives who handle sensitive medical information according to HIPAA standards and specific instructions from healthcare customers.
Can a medical answering service schedule appointments?
Yes, our medical answering service provides appointment scheduling, along with message taking and delivery, call screening, and other answering solutions.
How does your service handle emergency calls?
Our agents follow customized answering scripts based on your specifications, including who to reach in case of an emergency and at what times.
Do you offer live call answering services in Spanish?
Our service includes bilingual answering agents fluent in English and Spanish.
How does secure patient messaging work?
Our secure patient messaging platform allows patients to schedule appointments, receive reminders, and access messages via a secure web portal.
What are the cost savings associated with using a medical answering service?
By using our affordable medical answering service, healthcare practices can reduce expenses while optimizing doctor-patient communication and improving patient satisfaction. Our affordable medical answering service plans start at just $29 per month.
Are you an American answering service or are you based offshore?
Responsive Answering is a US-based answering service.
TESTIMONIALS FROM SATISFIED CLIENTS
JENNIFER ASHNER
Compliance and quality director chartwell home infusion and specialty pharmacy
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, they contacted Responsive Answering Service.
“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.
The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”
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Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director
Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics
Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
GET IN TOUCH
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
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