LEGAL ANSWERING SERVICE BENEFITS
for LEGAL PROFESSIONALS
Failing to respond to client requests in a timely fashion appears unprofessional and drives potential leads to your voicemail or competitor law firms.
Lawyers often face the challenge of balancing effective time management with maintaining a professional image. Client meetings and incoming calls must be carefully prioritized, as interrupting paid consultations to answer calls can undermine their perceived professionalism. Additionally, if prospective clients are consistently directed to voicemail, they may begin to seek legal services elsewhere, potentially hindering client acquisition and business growth.
LEGAL ANSWERING SERVICE BENEFITS
for LEGAL PROFESSIONALS
Failing to respond to client requests in a timely fashion appears unprofessional and drives potential leads to your voicemail or competitor law firms.
Attorneys and legal professionals are extremely busy, often times impacting their ability to respond to client calls. This communication dilemma is exacerbated by the fact that legal teams can’t answer client calls during billable hours.
Our carefully selected legal answering service agents possess strong academic backgrounds. Our law receptionist answering team is required to undergo three weeks of extensive customer service training.
Lawyers often face the challenge of balancing effective time management with maintaining a professional image. Client meetings and incoming calls must be carefully prioritized, as interrupting paid consultations to answer calls can undermine their perceived professionalism. Additionally, if prospective clients are consistently directed to voicemail, they may begin to seek legal services elsewhere, potentially hindering client acquisition and business growth.
Our Solution: Professional
Answering ServiceS for Lawyers
Responsive Answering Service bridges this gap by offering tailored legal answering services. We ensure:
- Continuous Communication: No call goes unanswered or unaddressed.
- Maintained Professionalism: Clients receive immediate attention without interrupting your ongoing work.
- Lead Capture: Potential clients are engaged promptly, increasing conversion rates.
By partnering with us, you can focus on your current clients while we manage your incoming calls, providing seamless communication solutions that contribute to your practice’s efficiency and project a professional image.
How Responsive’s Legal Answering Service Helps Attorneys
How Responsive’s Legal Answering Service Helps Attorneys
Legal virtual receptionists with Responsive are dedicated to supporting attorneys. Our management and operations teams assist in the customization of your legal answering solutions to fit the unique needs of law firms.
Entrust Responsive’s legal answering team to become your reliable customer service partner for your clientele. Numerous benefits can be gained by your law firm, while keeping professional communication at the forefront for your clients. Call or connect with us today and discover our affordable legal answering service rates.
- 24/7 live answering service, including after hours, weekends, nights and holiday coverage
- Live transfer and call routing
- Customized legal intake
- Legal virtual receptionist services
- Call screening
- Appointment scheduling
- Message taking and delivery
- Event registration
- Online chat and social media direct messaging
- Bilingual answering
- 24/7 live answering service, including after hours, weekends, nights and holiday coverage
- Live transfer and call routing
- Customized legal intake
- Legal virtual receptionist services
- Call screening
- Appointment scheduling
- Message taking and delivery
- Event registration
- Online chat and social media direct messaging
- Bilingual answering
Benefits of hiring a professional
answering service
Our legal intake service is designed to gather pertinent information from potential clients seeking legal assistance. Our agents handle these calls with professionalism and attention to detail.
An answering service ensures that calls are answered even when you or your staff are unavailable. At Responsive, we answer calls in 20 seconds on average.
A professional answering service offers round-the-clock availability, ensuring urgent calls are promptly addressed, even outside of regular business hours.
Our agents tailor call handling according to your specific instructions and protocols, screening calls, escalating urgent matters, scheduling appointments, or relaying messages as needed.
By outsourcing call management, you can focus on legal matters, increasing productivity and efficiency.
With plans starting at just $29/month, our service saves on hiring and training costs while offering a high return on investment.
Our team adheres to strict privacy protocols, ensuring client information is safe and secure.
Our bilingual English/Spanish agents ensure that all clients, regardless of language preference, are greeted promptly and courteously.
WHAT LEGAL SPECIALITIES DO WE WORK WITH?
We support clients specializing in many areas of the legal field, including:
- Personal injury
- Criminal defense
- Family law
- Estate planning
- Immigration
- Corporate law
- Intellectual property
- Real estate
- Employment law
- Bankruptcy
- Social security disability
- Tax law
- Environmental law
- Medical malpractice
- Workers’ compensation
- Personal injury
- Criminal defense
- Family law
- Estate planning
- Immigration
- Corporate law
- Intellectual property
- Real estate
- Employment law
Top Answering Service
Designed For Law Firms
Starting at $29/Month
Whether you are a solo practitioner or part of a large law firm, we recognize the critical nature of every phone call and the importance of delivering prompt, accurate, and personalized responses to your clients. That’s why we are dedicated to serving as an extension of your legal team, ensuring that each call is handled with professionalism, empathy, and attention to detail.
Top Answering Service Designed For Law Firms
Starting at $29/Month
Whether you are a solo practitioner or part of a large law firm, we recognize the critical nature of every phone call and the importance of delivering prompt, accurate, and personalized responses to your clients. That’s why we are dedicated to serving as an extension of your legal team, ensuring that each call is handled with professionalism, empathy, and attention to detail.
LEGAL ANSWERING SERVICE |
FREQUENTLY ASKED QUESTIONS
What is a legal answering service?
A legal answering service is a specialized phone answering solution that handles calls for law firms and attorneys, providing 24/7 coverage, call screening, message taking, and appointment scheduling.
How does a legal answering service differ from a general answering service?
Legal answering services employ agents trained in legal terminology and protocols, understanding the sensitive nature of legal matters to handle calls with the required confidentiality and professionalism.
What types of law practices can benefit from a legal answering service?
Legal answering services can assist various practices, including personal injury, criminal defense, family law, estate planning, immigration, corporate law, and more.
Can a legal answering service handle calls in languages other than English?
Yes, our answering service provides both English and Spanish-speaking intake professionals to cater to diverse client bases.
How much does a legal answering service cost?
The cost can vary depending on features, but at Responsive, our plans start at just $29/month. View our detailed answering service pricing.
How can I choose the best legal answering service for my law firm?
Evaluate your practice’s specific needs, including call volume and required features. Consider factors like 24/7 availability, legal field experience, call routing options, and average hold times.
TESTIMONIALS FROM SATISFIED CLIENTS
JENNIFER ASHNER
Compliance and quality director chartwell home infusion and specialty pharmacy
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, they contacted Responsive Answering Service.
“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.
The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”
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Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director
Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics
Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
GET IN TOUCH
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
Receive Your Free Consultation
Attorneys and legal professionals are extremely busy, often times impacting their ability to respond to client calls. This communication dilemma is exacerbated by the fact that legal teams can’t answer client calls during billable hours.
Our carefully selected legal answering service agents possess strong academic backgrounds. Our law receptionist answering team is required to undergo three weeks of extensive customer service training.
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