As a medical professional, you know that any organization handling Protected Health Information (PHI) is required to implement strict safeguards to ensure its security. PHI encompasses any information that can identify a patient, such as names, birth dates, medical histories, and social security numbers.
At Responsive Answering, we know that every call represents a person seeking care, comfort, and answers. That’s why we’re dedicated to providing compassionate, reliable, and secure answering services that support your practice and put your patients first. Our HIPAA-compliant answering service protects your patients’ information while ensuring 24/7/365 phone coverage.
Why A HIPAA-Compliant Answering Service Is A Must
A professional HIPAA-Compliant answering service is a specialized solution designed to handle patient communications securely and in full accordance with federal privacy regulations. The benefits of partnering with a professional answering service such as Responsive Answering include:
- Legal Compliance: A HIPAA-compliant answering service meets the strict requirements of the Health Insurance Portability and Accountability Act (HIPAA), helping your practice avoid costly fines, penalties, and potential lawsuits related to data breaches or mishandling of protected health information (PHI).
- Secure Communication: A HIPAA-compliant answering service uses encrypted channels and secure platforms to protect all calls, messages, and voicemails containing sensitive patient information.
- Highly Trained Staff: Our operators receive ongoing training in HIPAA protocols, ensuring they handle patient information with the utmost confidentiality and care.
- Patient Trust: A HIPAA-compliant answering service demonstrates your commitment to patients’ privacy and security, building confidence in your practice.
- 24/7 Availability: We provide around-the-clock support, including weekends and holidays, ensuring urgent calls are answered promptly and boosting patient satisfaction and care continuity.
- Professional Reputation: A HIPAA-compliant answering service helps your practice maintain its integrity by preventing data breaches and demonstrating professionalism in handling sensitive information.
- Productivity: When you hire an answering service, your staff can focus on patient care while ensuring no important communication is missed.
Affordable
Answering ServiceS
Starting at $29/Month
We are committed to providing comprehensive and reliable services tailored to the needs of your practice.
Who Needs A HIPAA-Compliant Answering Service?
Every medical speciality needs to comply with federal regulations when it comes to patient privacy. Responsive Answering provides medical answering services for a wide range of medical specialties and healthcare organizations, including:
Medical clinics
Doctor’s offices
Hospitals
Surgeon’s offices & surgery centers
Rehabilitation centers
Nurse triage services
and other medical specialties
How An Answering Service Ensures HIPAA Compliance
Our medical answering service is specifically designed to protect sensitive patient information at every step, ensuring your communications remain confidential, secure, and fully compliant with federal regulations.
We achieve this through a combination of advanced technical, administrative, and physical safeguards. All communications-whether by phone, voicemail, or message-are encrypted and transmitted using secure, HIPAA-compliant platforms. Our staff members are thoroughly trained in HIPAA protocols and receive ongoing education to stay up-to-date with the latest privacy requirements. Access to protected health information (PHI) is strictly limited to authorized personnel, and we use multi-factor authentication to further protect sensitive data.
Stay HIPAA Compliant with Responsive Answering
By partnering with Responsive Answering, you can focus on delivering excellent patient care, knowing your communications are protected by a team that takes HIPAA compliance as seriously as you do. With our expert team by your side, you can rest easy knowing that no call goes unanswered and every interaction is handled with the utmost respect and patient confidentiality. Together, we’ll help you deliver exceptional HIPAA-compliant patient communications – around the clock, every day – because your patients deserve nothing less.
Responsive Answering: The Key to Answering Your Calls
Don’t get locked out of new opportunities. With Responsive Answering, you can transform your customer service experience and unlock new opportunities for growth. By partnering with us, you’ll not only enhance your reputation for reliability and professionalism but also ensure that every call is an opportunity to build trust and drive more business. Contact us today to request a quote or get started!
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Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director
Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics
Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
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