Why Your Business Should Have Live Answering Service

Using a live answering service is akin to hiring the ideal receptionist. Have you ever wondered who will answer your clients’ calls if you have to step out for a meeting or are unable to come to the phone? Have you had the unfortunate experience of working with a less than ideal receptionist? If so, you should consider a live answering service.

Live operators from a top-quality telephone answering company will work to help grow your business. Consider the benefits that Responsive Answering Service’s experienced live operators provide:

  • We represent your business 24 hours a day, 7 days a week, 365 days a year. No interruptions.
  • We represent your business in a manner consistent with your branding.
  • We understand your customers’ unique needs and address them based on your directives.
  • We treat your customers with respect and care when your staff is not available.
  • We show your customers and prospects how important their calls are to your business.
  • We help your staff focus on just the calls relevant to them by handling everything else.
  • We help you retain clients and secure more business from them.
  • We know what to say to help you turn prospects into new customers.

Responsive Answering Service has been helping companies in a variety of industries grow their business for more than 40 years. Our team of professional live operators will work with your team to forge a seamless partnership so that when someone calls your business, they will think they are speaking to someone in your office.

Don’t delay! Contact Responsive Answering Service today to find out how we can help your business strengthen relationships with your current clients and grow your business for the future.

George Otte

George otte

George Otte is an entrepreneur with over 20 years of experience in tech support, fulfillment, and answering service management. His leadership and vision help us provide the best possible support, because he knows how vital it is for the continued success of your business. Responsive Answering Service launched in 2012, with George fulfilling the role of CEO to provide professional contact center and answering services for medical, legal, and various service industries, with the intent to best fit the needs of our clients and their respective fields.

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INSIGHTS FROM SATISFIED CLIENTS

Jennifer Ashner

JENNIFER ASHNER

Compliance and quality director chartwell home infusion and specialty pharmacy

5 star rating

When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service.

“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.

The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”

Get in touch

We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.