- Your Calls are Answered by Professionals Trained in Bar Association Rules and Other Regulations that Pertain to the Legal Industry – You have peace of mind knowing that your calls are being answered by professionals with a deep understanding of your firm and the bar association rules and other regulations that apply to it.
- Your Calls are Answered Precisely as You Specify – Your answering service professionals act as seamless extensions of your staff, working from scripts and protocols that you help create and approve.
- You Receive Important Information from Incoming Calls – Our operators engage with your law firm’s customers and potential customers to understand their needs. Our agents transfer and/or notify the right professionals within your organization as soon as the call is received.
- Your Customer Service Exceeds Industry Standards – Our high standards for training of our operators ensures that our agents deliver a superb customer service experience to each of your callers resulting in client satisfaction and retention.
- Important Call Metrics are Delivered Regularly – Our team will provide detailed call metrics reporting at time intervals you set (i.e., end of day, twice per day, etc.).
- Save Money – A live answering service means your legal industry business saves money by not having to set up your own call center, hire and train employees, and more.
- You Save Time – With Responsive live answering services, you and your staff have more time to focus on your legal industry business, rather than answering basic phone calls.
- You Never Miss a Call – In today’s competitive legal business landscape, missing even one call can be a critical lost opportunity. With our live answering services, you will never miss a call and maximize the potential of each call.
Legal Answering Services – How to Never Miss a New Client Call
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INSIGHTS FROM SATISFIED CLIENTS
JENNIFER ASHNER
Compliance and quality director chartwell home infusion and specialty pharmacy
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service.
“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.
The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”
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Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
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