Holidays are Coming! Why Hire a Professional Answering Service It’s that time of year again; families are getting together more often, meals are shared and most of us are hitting the stores harder than we do the rest of the year. You guessed it, the holidays are coming and that means more business coming your way. But, are you ready for it? If a sudden influx of customers were to show up at your door or on your phone, does your staff have the bandwidth to manage it? Creating a quality customer experience should begin long before that first interaction. By properly staffing your operation, you ensure that no call goes unanswered, no customer ignored. During the holidays, your customers are on a deadline whether they are purchasing gifts, scheduling end of the year checkups, or tying up loose ends before the new year, they want their problems solved. By allowing calls to roll to voicemail, you risk losing that customer forever but staffing additional support to answer calls can be costly, especially during the holidays. A professional answering service for the holidays can help you manage these calls without the extra costs associated with hiring a temporary employee.

Answer Customer Calls as They Come In

The holidays can be overwhelming for everyone, businesses and customers alike. By meeting customer demands as they are needed you will increase the chances that they will return. With a professional answering service managing your call overflow, you will ensure that your calls are answered and your customer needs are managed no matter how many customers you are dealing with in person.

Manage Customers Regardless of Where They Are

One of the benefits of an answering service for your business is that while you are busy with the increased customers on your premise, you may find yourself struggling to manage your incoming call flow. A professional answering service can handle the calls as they come in so you can focus on your in-person customers. Each call will be managed according to your specific requirements and the phone representatives taking the calls will provide customers with the information that you wish to give. During the holidays, your customers will be curious about business hours and will call to get that information. These calls can take time and resources to manage which can be costly. Rather than worry about meeting the needs your customer may have during the most festive time of year, get ahead of it with a professional 24/7 answering service such as Responsive Answering Service. Call us today to discuss how we can help you manage your calls during the holidays and throughout the coming year.
George Otte

George otte

George Otte is an entrepreneur with over 20 years of experience in tech support, fulfillment, and answering service management. His leadership and vision help us provide the best possible support, because he knows how vital it is for the continued success of your business. Responsive Answering Service launched in 2012, with George fulfilling the role of CEO to provide professional contact center and answering services for medical, legal, and various service industries, with the intent to best fit the needs of our clients and their respective fields.

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INSIGHTS FROM SATISFIED CLIENTS

Jennifer Ashner

JENNIFER ASHNER

Compliance and quality director chartwell home infusion and specialty pharmacy

5 star rating

When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service.

“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.

The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”

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