Appointment Scheduling & Reminder Services

  Responsive Answering Service specializes in providing medical answering services designed to meet the unique needs of healthcare professionals and medical facilities. If you run an office that receives patients or customers on a daily basis, you know how crucial it is to have an accurate appointment scheduling process. Using an answering machine to make appointments, often results in problems because customers may book the same slot unknowingly. Some phone systems have been developed as an automated answering service to schedule appointments by using a touch-tone system, but it’s definitely not as effective as using a live operator. Our appointment scheduling answering services allow an operator to schedule your appointments for you, 24 hours a day, 7 days a week. Our professional medical scheduling service solves several challenges for you and your patients: 
  • Appointment Coordination
  • Scheduling Software Integration
  • 24/7 Patient Access
  • Reduced No-Shows
  • Efficient Resource Allocation
  • Emergency Call Handling
  • HIPAA Compliance

How A Medical Appointment Scheduling Service Works

When a patient calls in, our trained live answering agents greet them with professionalism and empathy, addressing their needs promptly. We access the medical facility’s scheduling system to check for available appointment slots, taking into account the patient’s preferences and urgency. Our technology can integrate with your office scheduling software, ensuring real-time updates, and reducing the risk of double bookings. We also offer existing electronic scheduling solutions for your use. Whichever scheduling software you use, a suitable time is identified, we confirm the appointment with the patient, provide them with essential details, and send reminders as requested. Our goal is to alleviate the burden on both patients and healthcare providers by streamlining the scheduling process, reducing no-shows, and ensuring a positive patient experience while adhering to strict confidentiality and HIPAA compliance standards.

Secure Patient Messaging For Your Medical Practice

With Responsive as your medical answering service, you can feel confident that your patients’ data (PHI) is secure while offering convenient messaging options for today’s busy lifestyle.  With our secure patient messaging platform, we support your medical practice with two-way communication, allowing patients to schedule appointments, receive reminders and updates by email and SMS, or access their messages via a secure web portal. Messages are immediately sent and received for fast, collaborative two-way communication. Your patients will appreciate the secure and convenient messaging options before and after their appointments, while waiting for lab results, or for general updates and wellness reminders.

Never Miss a Patient with Our Live Medical Appointment Scheduling Service

Responsive Answering Service is your trusted partner in managing medical appointments efficiently and with care. We take pride in our bilingual answering agents, whose fluency in English and Spanish allows us to cater to a diverse patient population. Working with a bilingual answering service eliminates the need for you to hire and train separate teams for English and Spanish customer support. By outsourcing this function to Responsive Answering Service, your practice can reduce the investment in full-time employees, while providing outstanding round-the-clock appointment scheduling experience to your patients. Our medical scheduling services are more than just inputting calls into a system. With our state-of-the-arts technology, we will know exactly when to call you to remind you and your patients of an appointment. If a patient cancels or reschedules, we have many options to notify you, to name a few:
  • SMS,
  • Email,
  • Fax,
  • Telephone Call.
It’s up to you.  We are a team dedicated to serving your office’s appointment scheduling needs.