Interactive Voice Response (IVR) System
VOICEMAIL FOR PROFESSIONALS
We tailor the voicemail features to your business needs, offering various custom voicemail services. During answering service onboarding, we work with you to create a custom voicemail service greeting phrase that allows business personalization.
Example Customer Service Voicemail Greeting
“Thank you for calling Responsive Answering Service. The office is currently closed. If your concern is urgent, please stay on the line to reach the answering service”
How do Clients benefit from PROFESSIONAL voicemail services?
Our team helps you set up a custom voicemail solution for your business. This automated voicemail system greets callers and routes them based on your predefined voicemail options.
Our Direct Inward Dialing (DID) service, also known as call forwarding, connects your business directly to our personal voicemail services, providing a dedicated line for your account. See how it works:
- Retrieve Messages: Use your unique DID number to call in and check messages.
- Forward Calls: Your DID is used by callers to reach the answering service when forwarded after hours.
Your unique DID number is specific to your custom voicemail services answering account and enables us to connect calls to different departments or office locations—without the need for physical phone lines.
Scalability Focused Call Forwarding Voicemail Services
Our virtual receptionist team complements your IVR system, with a custom solution that reflects your friendly business image in the long-term.
Our team simply creates your unique voicemail message with impeccable customer service, so that your clients are greeted depending on your personalized voicemail system scripts, and everything matches up perfectly.
How Can PROFESSIONAL Voicemail Services Help Your Company?
By office
location
Routine
requests
Emergency
calls
Spanish-speaking
options
Urgent office
requests
Tech
support
By office
location
Routine
requests
Emergency
calls
Spanish-speaking
options
Urgent office
requests
Tech
support
Professional Voicemail Services Included
Sign up today!
Our voicemail services provide you with a local number that connects your business to our virtual receptionist team, for affordable mailbox management.
Our live agents provide a helpful and personalized touch to every call. With pricing plans starting as low as $29/ a month, the options are endless. Plus! You only pay for the minutes your business uses, giving your company a convenient and competitive edge.
MULTIPLE LOCATIONS?
no problem!
Professional voicemail options
If your business has multiple locations, we can route DID numbers through various channels, allowing all office locations to connect to a single account line. Alternatively, we can create separate DIDs and personal voicemail accounts for each location, offering maximum flexibility and control over your personal voicemail services.
MULTIPLE LOCATIONS?
no problem!
Professional voicemail options
If your business has multiple locations, we can route DID numbers through various channels, allowing all office locations to connect to a single account line. Alternatively, we can create separate DIDs and personal voicemail accounts for each location, offering maximum flexibility and control over your personal voicemail services.
VOICEMAIL SYSTEM OPTIONS
Are Voicemail Management Services Right for Your Business?
With Responsive, you can scale your company’s answering services to meet the number of phone calls you receive. With our supplemental custom voicemail services, we can work with a variety of voicemail systems, all customized to meet your needs.
- Callers can leave voicemails for retrieval at a later time by your in-house receptionist office staff.
- Your team will access professional voicemail services for your business, through our voicemail systems portal after hours.
- For convenient scalability that increases customer service and communication for your clients.
- As well as boosted productivity of voicemail features, allowing for complete voicemail systems technology utilization by your management team.
Routine Line Check Management
Voicemail Setup & Monitoring
To ensure everything runs smoothly, our internal Dispatch team performs routine line checks to verify that your IVR and DID voicemail solutions are functioning properly.
This process ensures uninterrupted professional voice mail services, and reliable communication at all times.
- Daily Checks: Our team conducts daily checks and offers the option to record a message confirming that the check was completed.
40 Years of Experience
Providing expert 24/7 live answering
& call transfer services for businesses
Our team delivers personalized communication solutions across the nation that prioritize customer satisfaction, answering reliability, and seamless integration with your existing operations.
40 Years of Experience
Providing expert 24/7 live answering & call transfer services for businesses
Our team delivers personalized communication solutions across the nation that prioritize customer satisfaction, answering reliability, and seamless integration with your existing operations.
Need More Information?
Voicemail Services: Frequently Asked Questions
Are professional voicemail services included in my answering plan?
Yes, professional voicemail services are offered when you sign up with us. Inquire today.
Will your professional voicemail service team assist me in setting up my voicemail?
Yes, our business support team will help you in implementing your custom voicemail for after-hours answering service transfer.
Can you help me troubleshoot my voicemail?
No, unfortunately issues with connectivity and transferring of your telephone lines can only be adjusted through your telephone provider.
Will I receive my own call forwarding number?
Yes, your unique call forwarding number allows our answering service team to receive client communications directly to your answering service account.
How does your service handle emergency calls?
Our agents follow customized answering scripts based on your specifications, including who to reach in case of an emergency and at what times.
Are you an American answering service or are you based offshore?
Responsive Answering is a US-based answering service.
How Our Answering
Services Made a Difference!
JENNIFER ASHNER
Compliance and quality director chartwell home infusion and specialty pharmacy
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service.
“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.
The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”
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Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director
Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics
Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
GET IN TOUCH
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
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