Answering Services for Property Management Companies of All Sizes

Property management companies juggle tenant relations, maintenance requests, and property upkeep, all while staying within budget. A missed call for a property management company could mean lost business opportunities, dissatisfied tenants, and a tarnished reputation. One proven way to ensure that every call is answered promptly and handled professionally is to partner with Responsive Answering Service and leverage our property management answering services. Join the ranks of satisfied property managers, apartment complexes, and real estate agents who trust our property management answering services to keep their businesses running smoothly.

Benefits Of Partnering With A Property Management Answering Service

When you partner with Responsive and allow our live phone agents to handle the phones while you focus on other strategic tasks, your property management business will experience a variety of benefits:
  • 24/7 coverage: We are available 24 hours a day, 7 days a week, 365 days a year. This means that property management companies can be sure that their tenants will always have someone to talk to, no matter the time.
  • Professionalism: Responsive is staffed by professional and experienced agents who can handle a variety of calls, including emergency calls, maintenance requests, and tenant inquiries.
  • Flexibility: Call handling instructions can be customized to meet the specific needs of each property management company. For example, companies can choose to have calls answered live or routed to a voicemail system.
  • Affordability: Answering services are a relatively affordable way to improve customer service and reduce the workload on property managers.
In addition to the benefits listed above, partnering with Responsive Answering Service can also help property management companies to:
  • Improve tenant satisfaction: Tenants appreciate having access to a 24/7 answering service, especially when they have an emergency or need to ask a question outside of regular business hours.
  • Increase employee productivity: By outsourcing call answering to Responsive, property managers and their staff can free up their time to focus on other tasks, such as leasing, maintenance, and accounting.
  • Reduce costs: Answering services can be a more cost-effective way to handle customer calls than hiring additional in-house staff.

How Our Property Management Answering Service Helps Clients

We don’t just answer your phones; schedule appointments for showings, handle maintenance request calls, and even take in lease applications by phone:
  • After-hours emergencies: If a tenant has an emergency after hours, such as a burst pipe or a fire, they can call the answering service and get help immediately. Responsive Answering Service will contact the property manager or the appropriate emergency services on the tenant’s behalf.
  • Maintenance requests: Our operators can take maintenance requests from tenants and route them to the appropriate maintenance personnel. This saves property managers time and helps to ensure that maintenance requests are handled promptly.
  • Tenant inquiries: We can help answer tenant inquiries about rent payments, lease terms, and other property-related matters. This frees up property managers to focus on other tasks.
  • Lead generation: Responsive can also help property management companies to generate leads. For example, our operators can answer calls from potential tenants who are interested in renting a property. This can help property management companies to fill their vacant units more quickly.

Types of Property Management Companies We Support

No two property management companies are alike, and at Responsive, we are very aware of the unique needs of each client. We develop custom answering solutions for:
  • Apartment buildings
  • Condos and housing complexes
  • Homeowners associations (HOAs)
  • Commercial properties
  • Senior living communities
  • Student housing communities
  • Storage businesses
So, whether you manage a residential apartment complex, a bustling commercial office building, a portfolio of vacation rentals, or any other type of property, our answering services are here to support your specific needs and ensure that your tenants, clients, and stakeholders receive the professional and responsive communication they deserve. We would love to collaborate with you to create a customized phone answering solution unique to your business needs. Get in touch with us today to explore how our services can simplify your property management operations and improve tenant satisfaction. Your success is just a call away!