New Jersey Answering Service Our New Jersey answering service offers world-class phone communication solutions customized to the unique business culture of The Garden State. No matter if your business finds its home in New Jersey’s vibrant cities, coastal expanses, or somewhere in between, we’re committed to conducting each phone interaction with warmth and professionalism. 

24/7 Answering Service for New Jersey

Our full-service call answering solutions include: 24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage Virtual Receptionist Call Screening Appointment Scheduling Message Taking and Delivery Bilingual English and Spanish Answering Service After Hours Answering Service Partner with our New Jersey professional answering service, and you will experience:
  • 24 / 7 Availability: Our round-the-clock accessibility helps your business remain available to your customers, even when your staff is at lunch, gone for the day, or enjoying a well-deserved break.
  • Bilingual Agents: Our bilingual answering service is an asset to our clients across industries ranging from legal to medical, from travel to HVAC. Our bilingual answering agents will answer the call in English or Spanish, whichever language your callers are comfortable with.
  • Local New Jersey Knowledge: We are familiar with New Jersey’s distinct culture and local business preferences. When our virtual receptionists answer a call, your callers will feel a sense of familiarity and connection.
  • Custom Call Answering Solutions: Because each New Jersey-based business is one-of-a-kind, our services are tailored to fit its individual needs. From call flow to message routing, we can adjust our offerings to align with your business goals, brand voice, and preferences.
Our goal is to contribute to the success of your business by providing outstanding customer experiences that reflect the friendly spirit of New Jersey.

Industries We Answer For

Responsive Answering Service is available to support businesses across New Jersey’s key industries, including:
  • Medical: Our HIPAA-compliant medical answering services are created specifically for doctors and physicians. We are experts in handling medical inquiries, appointment scheduling, and urgent calls, so that your patients receive prompt assistance and feel heard.
  • Legal: For law firms, we offer call screening, legal intake, lead qualification, mass torts, and appointment scheduling services, so that clients receive prompt and professional assistance even when your staff is on another call, in court, in training or assisting other clients.
  • Real Estate: We can handle property inquiries, appointment scheduling, and provide information to potential buyers and sellers. 
  • Property Management: Day or night, we handle property management calls, helping you ensure tenant satisfaction. When a maintenance request or emergency call can’t wait until regular business hours, our live answering agents are here to provide immediate assistance.
  • HVAC: We allow your New Jersey HVAC business to stay accessible around the clock. Capture emergency service requests and potential leads even outside of your regular business hours, with Responsive by your side.
  • Plumbing: Plumbing emergencies can happen at any time, including evenings, weekends, and holidays. While you are busy helping customers on a job site, you can rest easy knowing that every client receives the attention they deserve.
  • Construction and Contractors: By promptly addressing incoming calls, we help ensure that your clients receive the attention they deserve, while your team may be out at a noisy construction site or attending to other matters.
  • Funeral Homes: We recognize the emotional nature of the situations our funeral industry clients face. That’s why our around-the-clock funeral home answering services are committed to providing a comforting and empathetic presence for callers, offering support when it’s needed the most.
  • Travel & Hospitality: Whether your customers are calling for reservations, tour information, or travel emergencies, our answering agents ensure that travelers have an enjoyable experience before, during, and after their trip. 
  • Financial: Financial matters need to be handled with utmost confidentiality, and our live agents are trained to adhere to strict privacy and compliance regulations when answering calls on behalf of your firm.
  • Government: We are experienced at providing telephone answering services to local, state and federal government agencies 24 / 7. This level of accessibility enhances public service and responsiveness. 
  • Energy & Utility: When your customers call in with billing inquiries, outage reports, or service requests, our answering service helps maintain customer satisfaction.
  • Transportation: Responsive is an expert at answering calls for the transportation business, from limos to car rentals and everything in between. We help your company keep the focus on the road while we handle the phones.
  • Charity & Non-Profits: We help charities and nonprofits foster strong ties with supporters, ensuring goodwill and maximizing fundraising efforts. Our mission is to empower nonprofit organizations to effectively engage with their supporters. 

New Jersey Area Codes We Answer For 

New Jersey, The Garden State, was the third state to join the Union in 1787 and played a crucial role during the American Revolutionary War, with more battles fought on its soil than in any other state. Today, New Jersey boasts a diverse economy supported by several thriving industries. Among the top industries are pharmaceuticals and life sciences, given the state’s proximity to major research universities and its dense network of hospitals and laboratories. New Jersey is home to numerous leading pharmaceutical companies, including Johnson & Johnson, Merck, and Bristol-Myers Squibb. Another prominent sector is finance and insurance, with many major companies, such as Prudential Financial, having their headquarters in the state. The state’s robust transportation infrastructure, including major highways, ports, and airports, supports a vibrant logistics and distribution industry, making it a critical hub for goods movement in the northeastern United States. New Jersey is home to over 13,000 transport and logistics businesses, including the headquarters of many of the world’s largest automotive, shipping, aviation and logistics companies. New Jersey was the birthplace of LCD-technology, digital cellular, C++ and barcoding technology, and the tech industry continues to grow in the Garden State.  A professional answering service is vital for your business in New Jersey because it helps manage high call volumes and keeps your customers satisfied. It also ensures you maintain a professional image, never miss opportunities, and provide 24/7 support, boosting your efficiency and client retention. No matter which part of New Jersey your business is located in, our dedicated answering service agents are well-versed in the unique requirements of your industry. Whether you run a government agency in Trenton or an HVAC clinic in Newark, our answering service can be tailored to meet your needs. We answer calls for clients throughout the state, including these area codes: 201 551 609 640 732 848 856 862 908 973

Local New Jersey Expertise, Nationwide Reach

Responsive Answering, a privately held firm, offers nationwide professional telephone answering and call center services. Although our roots in New Jersey and the Mid-Atlantic region run deep, our reach is nationwide. Our proven combination of local knowledge and broad national coverage sets us apart from other answering services based in New Jersey. Some of our call answering stats include:
    • 24/7 availability (including weekends and holidays),
    • Trained professionals who specialize in our clients’ range of business categories,
    • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments. At Responsive our operators are the most important asset. 
  • We have equipped our centers with state-of-the-art technology and keep investing in upgrades to system hardware and software.

New Jersey Cities We Answer Calls For

We proudly answer calls for businesses throughout the state of New Jersey, including: Newark Jersey City Trenton