Insurance Agency Answering Service As an insurance agency, you know how important customer service is to your clients. Clients count on you to be their trusted advisor, standing beside them during life’s most challenging moments. Whether your agency specializes in home, auto, life, business or any other type of insurance, you want to be there for your clients, any time they call. However, managing a high volume of calls can be difficult, while also attending to other matters. That’s where a professional insurance answering service comes in, to take the burden off your team and answer every call with professionalism and empathy.

24/7 Live Answering Service For Insurance Agencies

Our answering service is tailored just for insurance agencies like yours. We bring decades of experience and professional live operator training, supported by the latest technology. With our virtual receptionists on your team, you can focus on assisting clients with their policies, claims, and planning, while we take care of every phone call. With our 24/7 availability, you can rest easy knowing your clients will always get the assistance they need, even when you are gone for the day, in a meeting, or on vacation. We answer calls for insurance agencies of all sizes with areas of specialty, including:
  • Health Insurance Agencies
  • Auto Insurance Agencies
  • Homeowners Insurance Agencies
  • Life Insurance Agencies
  • Business Insurance Agencies
  • Property Insurance Agencies
  • Renters Insurance Agencies
  • Travel Insurance Agencies
  • Specialty Insurance Agencies
Our insurance answering services are designed to handle calls with professionalism and attention to detail, making sure that every client inquiry is addressed promptly. From scheduling appointments to taking messages and providing lead intake for new policy inquiries, our dedicated team is here to support your agency’s operations 24/7. With our phone message taking and delivery service, you can customize exactly how and when you would like your messages delivered to you. And with our bilingual answering service, our agents can speak with your callers in English or Spanish, making your agency accessible to a diverse clientele and providing excellent customer service in both languages.

How Our Insurance Answering Service Supports Your Insurance Agency

As an insurance answering service, we understand your industry and are standing by to answer calls of any nature, any time of day or night. We know that the call volume for an insurance agency can fluctuate depending on the season and the insurance product you specialize in. For homeowners insurance, the calls may increase if your area is affected by natural disasters or weather events such as winter storms. Health insurance agents tend to get the most calls during open enrollment periods.  Regardless of the size of your agency, from a solo agent to a busy office with hundreds of employees, you can count on Responsive Answering Service to represent your agency around the clock. We will treat each caller with the same professionalism as your in-house employees would, route the call as per your protocols, or take a message to be relayed to the appropriate person on your team. 

Insurance Answering Service Features and Benefits

We have 24/7 answering capabilities provided by a live receptionist trained in handling calls related to insurance. Here are just some of the benefits of our live answering service for agencies like yours:
  • No missed calls: You’ll never miss a call with our 24/7 live receptionist service. Every call you receive is answered promptly, day or night, by attentive and highly trained phone operators.
  • You can customize exactly how and when you would like your messages delivered to you. You have the option of voicemail, text message, email, and more. 
  • Fast response to every phone call: With our live receptionist service, your callers and potential clients won’t experience the frustration of long hold times or the need to call back repeatedly. Instead, a live receptionist answers every call within a few rings. 
  • Our operators are US-based: Unlike offshore answering services, Responsive Answering Service is based locally. Our US-based answering agents are deeply familiar with the local culture, etiquette, and preferences, ensuring a personalized experience for your clients. 
  • Our operators are bilingual: A bilingual answering service supports insurance agencies. As your customer base grows to include individuals who may not be fluent in English, our trained live agents can answer their calls in Spanish as well as English. 
  • Cost savings: with plans starting at just $29/month, our flexible answering service pricing provides 24/7/365 coverage and continuity of services.
Whether you’re dealing with the aftermath of a major storm, fielding questions during policy renewal periods, or responding to claims after a natural disaster, our insurance answering service is ready to support your agency and policyholders. Our state-of-the-art call handling systems and industry-specific knowledge allow you to focus on expanding your business and providing top-notch insurance solutions. By partnering with us, you’ll elevate your agency’s customer service, especially during those events when homeowners need you most. Let us help you weather any communication storm and build stronger relationships with your clients. Request a quote for our insurance answering service today.