HIPAA-Compliant Medical
Answering Service
In this day and age, a disgruntled customer will rant about your poor service and company in social media and to nearby friends. It is imperative for energy and utility companies to have top-notch answering services to prevent permanent negative reviews.
If you’re in the Utility Service Provider business you’re probably a very busy person who is constantly called upon on the phone. Responsive answering services allow you and your staff to have the call management support you need, to stay on top of your game. Not only can we answer private calls for you, we can also become your business’ outsourced call center.
A system failure can happen at any time, so you want to be ready to respond to your customers in a moment of crisis. You need to have an adequate response team who can take care of an excess number of callers.
Does your company have unlimited inbound lines? Do you have a small army of operators working for you, 24 hours a day 7 days a week? If you contract Responsive Answering, you will! When someone calls your company, they will not be greeted by someone who mentions Responsive Answering.
As a utility service provider you also have the ability to call a special number to monitor our representative’s live calls. Responsive’s telephone answering services can assist you with your inbound and outbound calls.
If there is ever a need to call thousands of your customers urgently to notify them about an emergency or an event, Responsive Answering can take care of that for you.
Our call answering systems include a personalized salutation with your brand or company name. We don’t believe in automated call centers, we strongly believe that every business’ customer should be able to talk to a live person.
Our staff will be trained and retrained extensively to know how your business works and to respond accordingly. Our professional telephone answering services include constant operator supervision by part of our quality assurance department.
DO YOU HAVE ANY
QUESTIONS?
What is a medical answering service?
A medical answering service handles inbound calls for healthcare providers, ensuring 24/7 availability, patient privacy, and professional communication.
How does a medical answering service maintain HIPAA compliance?
Our medical answering service is 100% HIPAA-compliant, with trained representatives who handle sensitive medical information according to HIPAA standards and specific instructions from healthcare customers.
Can a medical answering service schedule appointments?
Yes, our medical answering service provides appointment scheduling, along with message taking and delivery, call screening, and other answering solutions.
How does your service handle emergency calls?
Our agents follow customized answering scripts based on your specifications, including who to reach in case of an emergency and at what times.
Do you offer live call answering services in Spanish?
Our service includes bilingual answering agents fluent in English and Spanish.
How does secure patient messaging work?
Our secure patient messaging platform allows patients to schedule appointments, receive reminders, and access messages via a secure web portal.
What are the cost savings associated with using a medical answering service?
By using our affordable medical answering service, healthcare practices can reduce expenses while optimizing doctor-patient communication and improving patient satisfaction. Our affordable medical answering service plans start at just $29 per month.
Are you an American answering service or are you based offshore?
Responsive Answering is a US-based answering service.
INSIGHTS FROM SATISFIED CLIENTS
JENNIFER ASHNER
Compliance and quality director chartwell home infusion and specialty pharmacy
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, they contacted Responsive Answering Service.
“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.
The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”
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Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director
Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics
Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed.
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Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
-
Jenifer AshnerCompliance and Quality Director
Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics
Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life
-
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed.
-
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly.
GET IN TOUCH
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
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