Emergency Call Dispatching Answering Services In our modern and connected world, customers expect their questions to be answered quickly and thoroughly. Questions can arise at any time and the sooner they’re answered, the happier and more secure the customer will feel with your business and services. But as you know, being available 24/7 isn’t possible without staffing your office, every hour of each day. When critical issues arise and your customers need to reach you, they don’t care what time it is. By partnering with a knowledgeable answering service, you ensure that your customer calls are answered as soon as they are received.

Reliable Dispatching – Route the Right Calls at the Right Time

Whether you’re a technology company, a medical office, or a plumber – problems may arise at any hour. But some customers may take advantage of your availability and call an emergency line just to ensure an answer. An answering service can filter these calls and only pass on the true emergencies. By doing so, you will keep your customers happy, your business running smoothly, and your life free of unnecessary interruptions.

Record Calls for Safe Keeping and Quality Assurance

No matter when the call comes in and what their issue is, you may want to reference the call to ensure it was handled properly and that information exchanged followed protocol. Referencing your customers’ calls at a later date can help with training and coaching your staff to understand what is an emergency call versus what is a frantic customer. Missing out on emergency calls will cost you money. Customers, who have an issue that needs to be fixed, will seek out other companies with more flexible options. By partnering with an answering service, you ensure that your business will never miss a call without the need to be tethered to your phone at all hours. Responsive Answering Service can assist you and your staff in managing emergency calls any time of the day or night. Contact us today and we can develop a plan for your business.
George Otte

George otte

George Otte is an entrepreneur with over 20 years of experience in tech support, fulfillment, and answering service management. His leadership and vision help us provide the best possible support, because he knows how vital it is for the continued success of your business. Responsive Answering Service launched in 2012, with George fulfilling the role of CEO to provide professional contact center and answering services for medical, legal, and various service industries, with the intent to best fit the needs of our clients and their respective fields.

READ OTHER RELATED ARTICLES

Default ThumbnailWhistleblower Hotline: Your Trusted Hotline Service facilities management answering serviceEfficient Property Management Answering Service for All Your Needs Guide to Choosing the Best Phone Answering Service for small business answering service for insurance companiesHow Insurance Companies Can Prepare for the Seasonal Surge in Claims

INSIGHTS FROM SATISFIED CLIENTS

Jennifer Ashner

JENNIFER ASHNER

Compliance and quality director chartwell home infusion and specialty pharmacy

5 star rating

When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service.

“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.

The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”

Get in touch

We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.