live answering service

Did you know that more than 60% of consumers will not leave a voice message when calling a business and getting a voicemail? The numbers speak for themselves.  Let us help you make your business 100% available to all those potential news customers with a live operator at all times! Responsive Answering is a 24 hour live answering service company that will ensure your business continuity through a wide array of cost-effective telephone answering services solutions. Moreover, we go the extra mile to provide customized industry-specific plans and programs to meet your unique and specific needs. Not all customers are equal and not all answering services are equal. Responsive Answering Services will excel in customer service and call management to get you covered so you always provide timely attention to your clients. Our expertise includes, amongst others, handling customer inquiries, delivering timely information, instant relaying, call screening  and lead intake. Responsive will make sure your business will work to the highest standards even in after-hours services. If you forward your call to us, rest assured your business is in good hands. Responsive monitors and trains all representatives regularly to make sure all protocols are followed in our 24 hour answering service. Our staff follows the highest quality standard in live call answering to ensure we meet and satisfy your most challenging requirements.

Benefits Of A Live Answering Service With 24/7/365 Support

A 24/7/365 live answering service is your trusted partner in phone communication and customer service. The benefits of a live answering service such as Responsive include:
  • The ability to capture calls outside of standard business hours: With clients in different time zones, it may be difficult for your staff to answer every call. A live answering service works around the clock, which means your callers from across the country or the globe will receive the same level of professional service as your local customers.
  • Cost savings: Leveraging an answering service for your business can result in annual savings ranging from $30,000 to $60,000. As compared to full-time in-house customer service representatives or receptionists, a live answering service significantly lowers your operational costs.
  • Shorter hold times for callers: The average American will spend 43 days of their life on hold, which can be frustrating. Answering services answer calls promptly, ensuring that callers don’t have to wait in long queues. At Responsive, our average queue time is just 20 seconds.
  • Bilingual support: Spanish is the second most commonly spoken language in the US. One in eight U.S. households speaks Spanish as their primary language at home. A bilingual answering service ensures that businesses like yours can effectively communicate with Spanish-speaking customers who may not be fluent in English or may prefer to converse in Spanish.
Responsive’s 24-hour Answering Answering Service can provide the following answering services: Click on one of the links above to find out how Responsive Answering Service can assist you. Or, contact us to request a custom quote.