Benefits of Partnering With Our Funeral Home Answering Service
Our funeral answering service is the solution your company needs in regard tocall management. We will only connect you to callers that you need to speak with. We will take care of all others so you can focus on your main line of business.
Responsive Call Answering Service will always answer your calls with your brand name. We are a professional telephone answering service company working for you, who seeks to become a seamless extension of your funeral home business.
All of our live operators are trained in funeral service terminology and types of religious services. More importantly, we answer every call in a caring and empathetic manner. Our operators sympathize with your callers during their most difficult time and are sensitive to the situation. All of your calls are handled with respect, and a sense of urgency.
We understand how to manage a death call when a medical or hospice facility calls to report one, the funeral home needs specific information to act appropriately. Responsive has that expertise.
Also we can manage general inquiries and our live operators will assist callers with information such as service times, date and driving directions. Responsive cares and will take this responsibility very seriously.
Serve your local community by utilizing our bilingual answering service for funeral homes. Our trained agents can fluently assist both English and Spanish-speaking callers, helping you cater to a wider range of clients and provide compassionate support during difficult times.
24/7 funeral home answering service
In times of grief and sorrow, families need sensitivity and understanding. In the funeral home business it’s imperative to be able to provide customers your full attention, one hundred percent of the time.
Since your services are in high demand, you’re often being called on the phone. In a memorial service, mass or wake, neither you nor your workers can have your phones ring. It’s for this reason that we provide funeral home answering services.
Our 24/7 funeral answering service ensures that all calls are handled with the highest respect, compassion and urgency. As a professional answering service for funeral homes and funeral directors, we handle:
ENSURE COMPASSIONATE
AND EFFICIENT SUPPORT
FOR GRIEVING FAMILIES
Trust us to handle calls with sensitivity and professionalism. Contact us today or call 855-969-0009 to learn how we can assist your funeral home in providing exceptional service during difficult times.
ENSURE COMPASSIONATE
AND EFFICIENT SUPPORT
FOR GRIEVING FAMILIES
Trust us to handle calls with sensitivity and professionalism. Contact us today or call 855-969-0009 to learn how we can assist your funeral home in providing exceptional service during difficult times.
Secure Patient Messaging
For Your Medical Practice
Within the funeral industry, it takes a coordinated effort from a number of professionals to ensure that every client is treated with respect, efficiency, and dignity.
From the initial phone call to the final arrangements, the following professionals work together to create a seamless and compassionate experience for grieving families:
- Funeral directors/owners
- Embalmers and morticians
- Funeral home staff, including receptionists, administrators, coordinators
- Funeral pre-planning specialists
- Grief counselors
- Cemetery and crematory operators
- Funeral transport and logistics coordinators
- Funeral service managers
DO YOU HAVE ANY
QUESTIONS?
What is a medical answering service?
A medical answering service handles inbound calls for healthcare providers, ensuring 24/7 availability, patient privacy, and professional communication.
How does a medical answering service maintain HIPAA compliance?
Our medical answering service is 100% HIPAA-compliant, with trained representatives who handle sensitive medical information according to HIPAA standards and specific instructions from healthcare customers.
Can a medical answering service schedule appointments?
Yes, our medical answering service provides appointment scheduling, along with message taking and delivery, call screening, and other answering solutions.
How does your service handle emergency calls?
Our agents follow customized answering scripts based on your specifications, including who to reach in case of an emergency and at what times.
Do you offer live call answering services in Spanish?
Our service includes bilingual answering agents fluent in English and Spanish.
How does secure patient messaging work?
Our secure patient messaging platform allows patients to schedule appointments, receive reminders, and access messages via a secure web portal.
What are the cost savings associated with using a medical answering service?
By using our affordable medical answering service, healthcare practices can reduce expenses while optimizing doctor-patient communication and improving patient satisfaction. Our affordable medical answering service plans start at just $29 per month.
Are you an American answering service or are you based offshore?
Responsive Answering is a US-based answering service.
INSIGHTS FROM SATISFIED CLIENTS
JENNIFER ASHNER
Compliance and quality director chartwell home infusion and specialty pharmacy
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, they contacted Responsive Answering Service.
“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.
The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”
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Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director
Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics
Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
GET IN TOUCH
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
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