Secure Messaging for
doctors made simple
HIPAA compliant end-to-end encrypted messaging services are brought to you by Responsive.
Compatible with both Android and Apple products, the Amtelco Secure Messaging app is a secure chat solution that allows you to bring your own device. Ranging from $5.00 to $8.00 per user, Amtelco Secure Messaging is an invaluable resource that saves our medical answering service clients time and money. The interface is managed entirely by Responsive, and our teams can help you troubleshoot, change passwords, and more.
Amtelco Secure Messaging
allows you to
-
Consolidate
devicesThe MSM app allows you to view on-call schedules, message other providers in your organization, and call patients directly. -
Spend less time on the phone
MSM messages are sent straight from the answering service system to your device. Follow-up calls are made at your designated interval, and if you open the message before that time is up, no follow-up call is needed to confirm. -
Speed-up communication
Clinical communication is available to you at 3G and 4G speeds for easy communication anywhere you are. Not to mention all messages are housed in the app, allowing you to keep communications organized. -
Save money on answering services
Billable times are decreased by about 1-2 minutes on every interaction due to Amtelco Secure Messaging. This includes live agent, patch, and account times.
Amtelco secure messaging features you can trust
Secure all your data
All data is end-to-end encrypted. The only people viewing sensitive data are the medical answering service and the recipient.
Keep your devices safe
No information is stored on your device. All information is stored in the app and managed by Responsive.
Access remote support
Remote access is enabled, and our team can manipulate your account for troubleshooting and assistance as needed.
Customize access
Login is easy with customizable app passcode features, like notification and in-app sound settings.
How Is Pricing Determined?
Pricing is based on the number of users in your organization. The more users you have, the more cost-effective our solution becomes.
BASIC
5 or less users
$8.00 per user
PLUS
6-15 users
$6.00 per user
PREMIUM
+15 users
$5.00 per user
Our Detailed guides provide all you need to manage your account effortlessly
Easily set up your Amtelco Secure Messaging app with our step-by-step guides. Whether you’re on iOS or Android, we’ve got you covered. Choose your platform below and follow the instructions to start managing your HIPAA compliant messages in no time.
INSIGHTS FROM SATISFIED CLIENTS
We take pride in delivering exceptional service, and nothing speaks louder than the voices of our satisfied clients. Discover how we have made a positive impact on their operations and why they trust us to meet their communication needs.-
Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
GET IN TOUCH
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
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