Massachusetts Answering Service Our Massachusetts answering service offers exceptional phone communication solutions tailored to the state’s unique business environment. Whether your business is located in a bustling city or a quieter area, we ensure every caller interaction reflects New England professionalism and expertise.

24/7 Answering Service for Massachusetts

Our full-service call answering solutions include: 24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage Virtual Receptionist Call Screening Appointment Scheduling Message Taking and Delivery Bilingual English and Spanish Answering Service After Hours Answering Service Partner with our Massachusetts professional answering service, and you will experience:
  • 24 / 7 Availability: Our round-the-clock accessibility helps your business remain available to your customers, even when your staff is at lunch, gone for the day, or enjoying a well-deserved break.
  • Bilingual Agents: Our bilingual answering service is an asset to our clients across industries ranging from legal to medical, from travel to HVAC. Our bilingual answering agents will answer the call in English or Spanish, whichever language your callers are comfortable with.
  • Local Massachusetts Knowledge: We are familiar with Massachusetts’s distinct culture and local business preferences. When our virtual receptionists answer a call, your callers will feel a sense of familiarity and connection.
  • Custom Call Answering Solutions: Because each Massachusetts-based business is one-of-a-kind, our services are tailored to fit its individual needs. From call flow to message routing, we can adjust our offerings to align with your business goals, brand voice, and preferences.
Our goal is to contribute to the success of your business by providing outstanding customer experiences that reflect the friendly spirit of Massachusetts.

Industries We Answer For

Responsive Answering Service is available to support businesses across Massachusetts’s key industries, including:
  • Medical: Our HIPAA-compliant medical answering services are created specifically for doctors and physicians. We seamlessly handle medical inquiries, appointment scheduling, and urgent calls, so that your patients receive prompt assistance and feel heard.
  • Legal: For law firms, we offer call screening, legal intake, lead qualification, mass torts, and appointment scheduling services, ensuring that clients receive prompt and professional assistance even when your staff is on another call, in court, in training or assisting other clients.
  • Real Estate: We can handle property inquiries, appointment scheduling, and provide information to potential buyers and sellers. 
  • Property Management: Day or night, we handle property management calls, helping you ensure tenant satisfaction. When a maintenance request or emergency call can’t wait until regular business hours, our live answering agents are here to provide immediate assistance.
  • HVAC: We help your Massachusetts HVAC business remain accessible around the clock. Capture emergency service requests and potential leads even outside of your regular business hours, with Responsive by your side.
  • Plumbing: Plumbing emergencies can happen at any time, including evenings, weekends, and holidays. While you are out on a job site, you can have peace of mind knowing that no call is missed and every client receives the attention they deserve.
  • Construction and Contractors: By promptly addressing incoming calls, we help ensure that your clients receive the attention they deserve, while your team may be out at a noisy construction site or attending to other matters.
  • Funeral Homes: We recognize the delicate and emotional nature of the situations our funeral industry clients face. That’s why our around-the-clock funeral home answering services are committed to providing a comforting and empathetic presence for callers, offering support and assistance when it’s needed the most.
  • Travel & Hospitality: Whether your customers are calling for reservations, tour information, or travel emergencies, our answering agents ensure that travelers have an enjoyable experience before, during, and after their trip. 
  • Financial: Financial matters need to be handled with utmost confidentiality, and our live agents adhere to strict privacy and compliance regulations when answering calls on behalf of your firm.
  • Government: We are experienced at providing telephone answering services to local, state and federal government agencies 24 / 7. This level of accessibility enhances public service and responsiveness. 
  • Energy & Utility: When your customers call in with billing inquiries, outage reports, or service requests, our answering service helps maintain customer satisfaction.
  • Transportation: Responsive is an expert at answering calls for the transportation business, from limos to car rentals and everything in between. We help your company keep the focus on the road while we handle the phones.
  • Charity & Non-Profits: We help charities and nonprofits foster strong ties with supporters, ensuring goodwill and maximizing fundraising efforts. Our mission is to empower nonprofit organizations to effectively engage with their supporters. 

Massachusetts Area Codes We Answer For 

Massachusetts is renowned for its robust economy driven by several thriving industries. The state is a global leader in biotechnology, thanks to its concentration of top-tier research institutions like Harvard University and MIT. This sector is bolstered by a strong network of hospitals and research centers, making Massachusetts a hub for innovation in medical technology and pharmaceuticals. Massachusetts excels in education, finance, information technology, and maritime trade, with Boston’s port playing a crucial role in international commerce. Massachusetts is a global hub for robotics, boasting 400+ innovative companies in the MA robotics ecosystem and $733.9M in venture capital invested in MA robotics companies in 2022 and 2023. The burgeoning clean energy sector is also notable, with significant investments in wind, solar, and energy efficiency projects. Massachusetts has a historical legacy of industrial leadership, dating back to its role in the American Industrial Revolution, particularly in textile manufacturing in cities like Lowell and Lawrence. The state has the highest percentage of residents with a bachelor’s degree or higher, thanks toits focus on education and intellectual capital. It is also home to the oldest public park in the United States, Boston Common, established in 1634. Massachusetts played a pivotal role in American history, being the site of key events like the Boston Tea Party and the Battle of Bunker Hill. Today, it boasts a strong economy with a GDP exceeding $600 billion, making it one of the wealthiest states in the nation. The state’s innovation is further evidenced by its leading position in venture capital investment per capita, making it a dynamic environment for startups and technological advancements.  No matter which part of Massachusetts your business is located in, our dedicated answering service agents are well-versed in the unique requirements of your industry. Whether you run a government agency in Boston, or an orthodontics clinic in Cambridge, our answering service can be tailored to meet your needs. We answer calls for clients throughout the state, including these area codes: 617 – Serves the city of Boston and some surrounding areas. 857 – An overlay for the 617 area code, also serving Boston and its nearby regions. 508 – Covers the central and southeastern parts of Massachusetts, including cities like Worcester and Cape Cod. 774 – An overlay for the 508 area code, covering the same central and southeastern regions. 413 – Serves the western part of Massachusetts, including cities like Springfield and Pittsfield. 978 – Covers the northeastern part of the state, including cities like Lowell and Lawrence. 351 – An overlay for the 978 area code, serving the same northeastern regions. 339 – An overlay for the 781 area code, covering parts of the metropolitan Boston area and the northern suburbs.

Local Massachusetts Expertise, Nationwide Reach

Responsive Answering, a privately held firm, offers nationwide professional telephone answering and call center services. Although our roots in Massachusetts and New England run deep, our reach spans the entire country. Our unique combination of local knowledge and broad national coverage sets us apart from other answering services based in Massachusetts. Some of our call answering stats include:
  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments. At Responsive our operators are the most important asset. 
  • We have equipped our centers with state-of-the-art technology and keep investing in upgrades to system hardware and software.

Massachusetts Cities We Answer Calls For

We proudly answer calls for businesses throughout the state of Massachusetts, including: Boston Worcester Springfield Cambridge