Need a reliable partner to handle patient calls for your remote patient monitoring (RPM) program? We support healthcare providers who offer remote patient monitoring by delivering reliable, compassionate answering services tailored to this specialized care. Our trained agents are available 24/7 to handle calls related to RPM programs, ensuring patients receive timely assistance and providers stay informed.
What Is Remote Patient Monitoring?
Remote patient monitoring (RPM) has seen rapid and widespread adoption among doctors across the United States, fundamentally changing how chronic health conditions are managed. Today, about 75% of physicians in both urban and rural settings have incorporated some form of RPM into their practices, with 65% utilizing the technology specifically for medical management and 60% adopting it to streamline care coordination. Remote patient monitoring (RPM) is commonly used in specialties such as cardiology, pulmonology, endocrinology, nephrology, internal medicine, and family medicine to manage chronic and complex conditions effectively. If your practice relies on remote patient monitoring, an answering service can be a game-changer for both your team and your patients. A dedicated medical answering service ensures that patient calls-whether about device troubleshooting, abnormal readings, or urgent questions-are answered promptly and professionally, day or night.
Affordable
Answering ServiceS
Starting at $29/Month
We are committed to providing comprehensive and reliable services tailored to the needs of your practice.
Benefits of a HIPAA-Compliant Answering Service for Remote Patient Monitoring
A HIPAA-compliant remote patient monitoring answering service boosts patient satisfaction and ensures confidentiality. Our medical answering service representatives are trained to handle sensitive customer information according to HIPAA standards. When you hire a HIPAA-compliant answering service to support Remote Patient Monitoring, you can count on:
- Patient Privacy Protection: We ensure all patient information is handled securely, maintaining confidentiality and trust.
- Efficiency: Our answering agents allow your team to focus on patient care and more specialized tasks, while we handle calls.
- 24/7 Availability: Day or night, we provide reliable call support for patient inquiries and emergencies.
- Custom Call Handling Scripts: You have the option to customize call scripts to meet the unique needs of your remote patient monitoring platform.
Answering the Call for Remote Care, Anytime, Anywhere
Power up your remote patient monitoring with Responsive’s expert answering service-where every call counts.
Key features of our answering service for remote patient monitoring practitioners include:
- 24/7 Availability: Never miss an important call, day or night.
- Message Taking and Delivery: Ensure accurate and timely relay of patient messages through our proven message handling process.
- After-Hours Answering Options: Stay connected beyond office hours with our uninterrupted evening and weekend coverage.
- Holiday Answering Service: Keep your phone lines open while you and your team enjoy a well-deserved holiday.
- Appointment Scheduling: Efficiently manage your calendar and reduce no-shows.
- Bilingual Answering Agents: Serve a diverse patient base with live answering agents who are proficient in both English and Spanish.
- Secure Text Messaging: Send sensitive patient information safely with our encrypted messaging platform.
- Call Screening Service: Manage your valuable time wisely with our intelligent call filtering system.
- HIPAA Compliance: Your patients’ information is always handled securely and confidentially, maintaining trust and legal compliance.
Ready to take your remote patient monitoring practice into sharp focus? Partner with Responsive’s answering service for remote patient monitoring practitioners today. Contact us now to request a quote!
Responsive Answering: The Key to Answering Your Calls
Don’t get locked out of new opportunities. With Responsive Answering, you can transform your customer service experience and unlock new opportunities for growth. By partnering with us, you’ll not only enhance your reputation for reliability and professionalism but also ensure that every call is an opportunity to build trust and drive more business. Contact us today to request a quote or get started!
-
Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director
Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics
Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
GET IN TOUCH
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
Receive Your Free Consultation