Benefits of Medical Answering Services
Whether you are a solo practitioner, a multi-office medical practice, or a large hospital, a professional answering service can streamline your operations as well as the patient experience.
Our medical office answering service offers round-the-clock support, ensuring that you never miss a crucial call, even during after-hours or weekends. We understand the importance of maintaining a high level of patient satisfaction and ensuring their needs are met promptly.
Don’t let missed calls or communication gaps affect your healthcare practice’s reputation. Invest in our reliable metro on call answering services for medical offices today and experience the difference in patient care and practice efficiency.
Amtelco HIPAA Secure Messaging allows you to
Amtelco HIPAA Secure Messaging allows you to
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Consolidate devices
The Amtelco App allows you to view on-call schedules, message other providers in your organization, and call patients directly. -
Spend less time on the phone
Secure messages are sent straight from the answering service system to your device. Follow-up calls are made at your designated interval, and if you open the message before that time is up, no follow-up call is needed to confirm. -
Speed-up communication
Clinical communication is available to you at 3G and 4G speeds for easy communication anywhere you are. Not to mention all messages are housed in the app, allowing you to keep communications organized. -
Saving costs
Billable times are decreased by about 1-2 minutes on every interaction due to Amtelco Secure Messaging. This includes live agent, patch, and account times.
HIPAA-Compliant Medical Answering Service
HIPAA-Compliant Medical Answering Service
Medical professionals are required to adhere to specific guidelines outlined by HIPAA, the Health Insurance Portability and Accountability Act, to ensure their patient health information (PHI) is safe. Failure to be HIPAA compliant can lead to serious consequences and potential risks, including legal penalties and loss of patient trust.
Responsive Answering is a 100% doctor-patient confidential and HIPAA-compliant answering service. Our medical answering service representatives are trained to handle sensitive medical issues and customer information according to HIPAA standards as well as special instructors provided by each of our healthcare customers. Our professional operators are constantly supervised as an extra layer of quality assurance when providing on call answering services for medical offices.
We make sure that Doctors/Patient communication is optimized whilst allowing medical practices to reduce their expenses. Our doctor answering services are available 24 hours a day 7 days a week so that your practice can be accessible to patients around the clock.
We know the importance of handling medical calls appropriately (i.e. promptly and error-free). There is no reason for your patients to get a busy signal or reach an impersonal voicemail message or answering machine.
At Responsive, our on call answering services for medical offices operators answer live telephone calls for doctors, surgeons, psychologists, counselors, dentists, crisis support services, cancer centers, small medical centers, and large hospitals. We also provide appointment scheduling, message taking and delivery, and dispatching services.
Secure Patient Messaging For Your Medical Practice
Secure Patient Messaging For Your Medical Practice
With Responsive as your on call answering service for medical offices, you can feel confident that your patients’ data (PHI) is secure while offering convenient messaging options for today’s busy lifestyle.
With our secure patient messaging platform, we support your medical practice with two-way communication, allowing patients to schedule appointments, receive reminders and updates by email and SMS, or access their messages via a secure web portal.
Messages are immediately sent and received for fast, collaborative two-way communication. Your patients will appreciate the secure and convenient messaging options before and after their appointments, while waiting for lab results, or for general updates and wellness reminders.
- Reduced hold times
- Enhanced patient access & satisfaction
- Improved appointment management
- 24/7 emergency coverage
- HIPAA compliance
- Bilingual answering agents fluent in english and spanish
- Secure message delivery
- Reduced costs
WHY CHOOSE RESPONSIVE AS AN AFFORDABLE ANSWERING SERVICE
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Cost-effective solution
Hiring a full-time receptionist costs an average of $39,470 per year and can reach $50,000 plus benefits. Access a more affordable alternative without any additional expenses. -
Increased productivity
Free up your receptionists’ time, allowing them to focus on specialized and high-value tasks, leading to improved productivity and smoother business operations. -
Enhanced customer service
Ensure high levels of customer service, making your in-house staff more efficient by handling routine calls professionally and promptly. -
Streamlined operations
By utilizing an answering service, your business can maintain high customer service standards while optimizing the efficiency of your in-house team.
40 Years of Experience
Providing local expert 24/7 live answering & call transfer services for businesses
Our team delivers personalized communication solutions across the nation that prioritize customer satisfaction, answering reliability, and seamless integration with your existing operations.
INSIGHTS FROM SATISFIED CLIENTS
JENNIFER ASHNER
Compliance and quality director chartwell home infusion and specialty pharmacy
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service.
“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”
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Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
GET IN TOUCH
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
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