BENEFITS OF A PROFESSIONAL ANSWERING SERVICE
FOR LAW OFFICES
Are you a busy real estate professional looking to enhance your client communication and streamline your business operations?
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BENEFITS OF A PROFESSIONAL ANSWERING SERVICE
FOR LAW OFFICES
Are you a busy real estate professional looking to enhance your client communication and streamline your business operations?
Perhaps you are tired of missing important calls, or wasting time on calls that could be handled by someone else. Or, maybe your goal is to be more present at client meetings and showings, without being interrupted every time your phone rings.
A real estate answering service is designed to handle incoming calls for real estate professionals, such as agents, brokers, and property managers, ensuring that every call is answered promptly and professionally.
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Why Choose
Responsive Answering
Service For Real Estate?
Responsive Answering Service is a trusted communications solution offering the latest technology, reliability and affordability to its clients.
First impressions are everything in real estate, so it’s important that your calls are answered by a live virtual receptionist who is friendly, professional, and detail-oriented.
We take pride in offering one of the most enjoyable work environments as at Responsive our operators are the most important asset. We also invest continuously in state-of-the-art technology, ensuring top-notch call throughput, intelligent call routing, and a scalable environment for handling a high volume of calls on behalf of our clients.
Benefits of hiring a professional
answering service
Never miss a lead or a client inquiry, even outside regular business hours. We are here around the clock to ensure your clients receive the attention they deserve.
Our experienced operators are trained to handle real estate calls with utmost professionalism and courtesy. Your clients will always be greeted warmly and attended to promptly.
We don’t just take messages; we capture leads for you. We’ll gather essential information from potential clients and forward it to you immediately, so you can follow up and close deals faster.
Let us manage your appointment calendar. We’ll book showings, consultations, and property viewings on your behalf, helping you organize
Our service is a cost-effective alternative to hiring in-house staff. You only pay for the calls we handle, saving you money on salaries and benefits.
Whether you’re a solo agent or part of a large agency, our service can scale to meet your needs. We grow with your business.
HOW A REAL ESTATE
ANSWERING SERVICE WORKS
HOW A REAL ESTATE ANSWERING SERVICE WORKS
- Initial Setup: You begin by setting up an account with the answering service. During this phase, you provide details about your business, call handling preferences, and specific call scripts.
- Call Routing: You establish rules for how incoming calls should be routed. This may include designating certain numbers or call types as high-priority, specifying the hours during which calls should be answered, and setting up call forwarding to the answering service.
- Call Reception: When a call comes in, it is automatically redirected to the real estate answering service’s call center. Skilled operators, also known as virtual receptionists, are available 24/7 to answer these calls.
- Scripted Responses: The operators use customized call scripts based on your preferences. This ensures that your callers are greeted in a warm and professional manner, any time of day.
- Lead Qualification: For prospective clients or leads, the operators may ask qualifying questions to gather essential information, such as the caller’s name, contact details, property preferences, and reason for calling. This step is key for helping you respond quickly to valuable leads while skipping the calls that could be a waste of time.
- Appointment Scheduling: Operators can schedule appointments on your behalf, if you would like, coordinating with your calendar and the caller’s availability.
- Message Delivery: After each call, the answering service can send you messages through your preferred communication method (email, text, or voicemail). You will know if a priority client called in, if there has been an update to a deal in escrow, or if a lender requires an urgent update.
- Emergency Handling: In the case of emergencies or urgent calls, the answering service can follow predefined protocols to notify you immediately or take necessary actions as per your instructions.
- Follow-Up and Reporting: The answering service will provide regular reports summarizing call activity, lead generation, and other relevant metrics. If you are running a marketing campaign, you will be able to correlate success of your efforts with incoming call volume and lead generation data.
- Integration: Our real estate answering service can integrate seamlessly with your existing systems and software, such as customer relationship management (CRM) tools, to ensure data consistency and real-time visibility into your call flow.
INSIGHTS FROM SATISFIED CLIENTS
JENNIFER ASHNER
Compliance and quality director chartwell home infusion and specialty pharmacy
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, they contacted Responsive Answering Service.
“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.
The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”
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Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director
Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics
Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
GET IN TOUCH
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
Receive Your Free Consultation
Perhaps you are tired of missing important calls, or wasting time on calls that could be handled by someone else. Or, maybe your goal is to be more present at client meetings and showings, without being interrupted every time your phone rings.
A real estate answering service is designed to handle incoming calls for real estate professionals, such as agents, brokers, and property managers, ensuring that every call is answered promptly and professionally.
Request A Quote