BENEFITS OF A PROFESSIONAL ANSWERING SERVICE
FOR IT PROFESSIONALS
The IT service industry is busier than ever, driven by the rapid adoption of cloud computing, AI, and automation.
This IT industry trend underscores the increasing need for efficient, cost-effective IT solutions across industries. MSPs need 24/7 answering services because IT problems can arise at any time, and clients expect immediate assistance regardless of the hour.
BENEFITS OF A PROFESSIONAL ANSWERING SERVICE
FOR IT PROFESSIONALS
The IT service industry is busier than ever, driven by the rapid adoption of cloud computing, AI, and automation.
With our professional answering service for IT companies and MSPs, we ensure that your clients receive prompt and knowledgeable phone support for all their technical needs, from troubleshooting software issues to managing network disruptions.
Responsive, your professional answering service for MSPs and IT companies, takes the load off your shoulders, making sure your clients get quick and expert help with their tech issues, whether it’s software bugs or network problems.
This IT industry trend underscores the increasing need for efficient, cost-effective IT solutions across industries. MSPs need 24/7 answering services because IT problems can arise at any time, and clients expect immediate assistance regardless of the hour.
Benefits of A 24/7 Live Answering
Service For MSPs and IT Companies
we are available 24/7/365, day or night. Regardless of your IT help desk business hours, our agents will answer every call.
especially in an emergency or after hours, when callers are facing frustrating technology issues, they need to feel heard and understood. One of our top priorities is professional training for all of our live answering agents, ensuring that each phone interaction is a positive experience for your callers.
our live answering agents are fluent in Spanish and English, making your business accessible to a diverse customer base in the language they prefer.
with plans starting at just $29/month, our comprehensive answering solutions are a bargain compared to the price of hiring additional office staff to answer your phones. If your customers call from other time zones, you don’t need to worry about missing their calls: our live agents are standing by 24/7 to help.
How An MSP or IT
Answering Service Works
While IT issues can be challenging to understand, our answering service for IT companies is straightforward. Here is how it works:
- We onboard your MSP, IT or Tech Support business in a few simple steps.
- You can decide when your calls are forwarded to us: 24/7 or after hours.
- Our live answering agents provide immediate response to all incoming calls.
- Our operators also collect caller details, including the nature and urgency of the IT problem, and any immediate needs.
- We can customize the call flow: we can route the call, take a message, screen the call, or schedule an appointment.
- Each call is meticulously documented, capturing all relevant information to assist your IT department or help desk team.
Benefits of A 24/7 Live Answering
Service For MSPs and IT Companies
Calls from clients with issues related to software applications, such as installation problems, crashes, or configuration errors.
Calls from customers with hardware-related problems, including malfunctions, connectivity issues, or setup assistance.
Calls about problems with network connectivity, slow internet speeds, or difficulties accessing network resources.
Calls from users who are unable to access their accounts due to forgotten passwords or account lockouts.
Clients might call to report service outages or downtime and seek information on resolution times.
Scheduling appointments for technical consultations, maintenance, or follow-up calls for ongoing support cases.
DO YOU HAVE ANY
QUESTIONS?
Why do MSPs need 24/7 answering services?
MSPs require round-the-clock answering services because IT issues can arise at any time. By offering 24/7 support, MSPs can promptly address critical problems, minimize client downtime, and demonstrate their commitment to service excellence. This allows MSPs to capture more leads, efficiently manage support tickets, and provide customer service across different time zones.
What level of technical knowledge do answering service agents have?
While answering service agents typically aren’t IT experts, answering services like Responsive train their staff in basic IT terminology and common issues faced by MSPs. Our agents follow scripts and protocols provided by the MSP to gather essential information, triage calls, and escalate urgent matters appropriately.
Can an answering service help with lead capture and appointment scheduling for MSPs?
Yes, our answering service offers lead capture and appointment scheduling capabilities. We can qualify potential clients based on predetermined criteria, collect basic information, and even schedule consultations or service appointments for your IT business.
Why should I hire an MSP answering service instead of a call center or in-house staff?
Hiring an MSP answering service such as Responsive provides specialized expertise in phone answering, cost-effectiveness, scalability, 24/7 availability, and improved customer experience compared to general call centers or in-house staffing.
INSIGHTS FROM SATISFIED CLIENTS
JENNIFER ASHNER
Compliance and quality director chartwell home infusion and specialty pharmacy
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, they contacted Responsive Answering Service.
“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.
The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”
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Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director
Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics
Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
GET IN TOUCH
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
Receive Your Free Consultation
With our professional answering service for IT companies and MSPs, we ensure that your clients receive prompt and knowledgeable phone support for all their technical needs, from troubleshooting software issues to managing network disruptions.
Responsive, your professional answering service for MSPs and IT companies, takes the load off your shoulders, making sure your clients get quick and expert help with their tech issues, whether it’s software bugs or network problems.
Request A Quote