BENEFITS OF OUR GOVERNMENT ANSWERING SERVICE
Responsive has ample experience in providing telephone answering and call center services to local, state and federal government agencies.
Benefits of hiring a professional
answering service
Government answering services operate 24/7, ensuring that constituents can reach out at any time, whether it’s during regular business hours, evenings, weekends, or holidays. This level of accessibility enhances public service and responsiveness.
Trained operators, also known as virtual receptionists, provide a professional image for government agencies. They handle calls with courtesy and efficiency, ensuring that each caller’s needs are met.
Government answering services can disseminate important information to the public, such as updates on services, public health notices, emergency alerts, and more. This helps keep citizens informed and safe.
We can schedule appointments for government agencies, whether it’s for meetings, consultations, or other services. This streamlines operations and ensures that appointments are managed effectively.
During emergencies or disasters, government answering services such as Responsive can play a crucial role in managing incoming calls, providing vital information to the public, and dispatching urgent requests to the appropriate authorities.
USE CASES FOR
GOVERNMENT
ANSWERING SERVICES
Government answering services are a vital component of modern public service delivery. They enhance accessibility, streamline operations, and ensure that government agencies can maintain effective communication with their constituents.
In an era where responsiveness and transparency are expected, these services play a crucial role in meeting the evolving needs of government organizations and the public they serve. Here are just some of the situations where an answering service for government agencies play a key role:
Benefits of hiring a
professional answering
service
Local government agencies can use answering services to manage inquiries about public services, utilities, and community events.
Answering services for health departments can assist with appointment scheduling, vaccine distribution, and disseminating health information.
During crises, such as natural disasters or public health emergencies, government answering services help manage high call volumes and provide critical information to the public.
Government hotlines, such as those for reporting fraud or seeking assistance, benefit from answering services to handle incoming calls effectively.
DO YOU HAVE ANY
QUESTIONS?
What is a legal answering service?
A legal answering service is a specialized phone answering solution that handles calls for law firms and attorneys, providing 24/7 coverage, call screening, message taking, and appointment scheduling.
How does a legal answering service differ from a general answering service?
Legal answering services employ agents trained in legal terminology and protocols, understanding the sensitive nature of legal matters to handle calls with the required confidentiality and professionalism.
What types of law practices can benefit from a legal answering service?
Legal answering services can assist various practices, including personal injury, criminal defense, family law, estate planning, immigration, corporate law, and more.
Can a legal answering service handle calls in languages other than English?
Yes, our answering service provides both English and Spanish-speaking intake professionals to cater to diverse client bases.
How much does a legal answering service cost?
The cost can vary depending on features, but at Responsive, our plans start at just $29/month. View our detailed answering service pricing.
How can I choose the best legal answering service for my law firm?
Evaluate your practice’s specific needs, including call volume and required features. Consider factors like 24/7 availability, legal field experience, call routing options, and average hold times.
INSIGHTS FROM SATISFIED CLIENTS
JENNIFER ASHNER
Compliance and quality director chartwell home infusion and specialty pharmacy
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, they contacted Responsive Answering Service.
“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.
The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”
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Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director
Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics
Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
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We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
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We are aware that contracts with governments include a wide variety of critical procedures for agencies such as law enforcement, defense, environmental protection, transportation, utilities and health and human services.
Our operators follow intensive training program on government processes that require specific scripts and terminology. Moreover, we have the ability to serve citizens in a variety of languages through our translation partner and ensure the confidentiality and security that these types of calls need in the moment they are handled.
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