Telephone answering services that work for your needs
Optimize your business communications with the help of a business call answering service. Enjoy increased professionalism and hospitality when you work with a virtual receptionist answering service for your business, tailored specifically to you and your clients.
When you know how each call is handled to your business, you can spend less time worryingnabout in-house call management, and more time focusing on positive sales and lead-related tasks.
Reputation management, increased client rapport, and cost savings are built into our business call answering services for small businesses. This allows you to garner more leads and work with a company with decades of valuable call handling experience across multiple industries.
62 percent of calls placed to small businesses go unanswered, due to a variety of factors including spam callers, time constraints, competition, and off hours. The best solution to unanswered calls is an answering service for your business.
Benefits of an answering service for small businesses
Customized Cost-Effective Legal Intake
A business call answering service can be more affordable than hiring an in-office full-time receptionist or employing your own call center staff.
Professional Image
A telephone answering service for small businesses provides a professional and well-established appearance. As the voice of your business, live agents provide an unmatched level of hospitality that can’t be beaten by voicemail systems or other call solutions.
24/7 Call Availability
A telephone answering service can operate around the clock, ensuring that you never miss important calls. We coordinate with your on-call providers and technicians to ensure that urgent calls are dispatched as quickly as possible, for rapid resolution for your callers. An answering service for small businesses leaves you covered three hundred and sixty-five days a year.
Scalability
You can adjust the level of service based on your business’s needs, whether that’s seasonal fluctuations, a surge in call volume, or year-round coverage. You only pay for what you need with per minute call billing. Our pricing plans start at the low price of $29 dollars a month. This allows you to adjust your business call answering service response to meet your needs any month of the year. Check out our pricing plans to help keep your in-house costs down.
Flexible Coverage
Telephone answering services allow you to have lunch, leave for the day, and spend weekends with your family. Our teams can answer for you during holiday breaks and other times where in-office staff may be unavailable. You determine when we answer for you! This allows you to make the best answering service choices for your business and budget.
Take Advantage of 24/7 Live Answering Services For Small Businesses
A live telephone answering service brings you all the support your office needs to answer every phone call that comes through to your business.
Our live agents handle every caller with exceptional customer service and professionalism. We understand that our agents are the voice of your business, and we take that role on with the utmost respect and commitment.
When you work with our team we answer your business line, take detailed messages, screen and transfer calls in real time. Additional virtual receptionist services are available opening up the answering service options available to your business.
Virtual Reception Gives Your Business A Competitive Edge
Business call answering services are only some of the available offerings from Responsive Answering Service.
Our team has the capability to schedule appointments for your office and integrate with existing systems, like your CRM, allowing for seamless integration with your existing processes. Responsive makes answering services for small businesses more accessible and affordable.
Our business call answering services provide you with live operators, highly capable of completing a variety of call answering requests that allow you to focus on highpriority business tasks.
WHY CHOOSE RESPONSIVE AS AN AFFORDABLE ANSWERING SERVICE
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Cost-effective solution
Hiring a full-time receptionist costs an average of $39,470 per year and can reach $50,000 plus benefits. Access a more affordable alternative without any additional expenses. -
Increased productivity
Free up your receptionists’ time, allowing them to focus on specialized and high-value tasks, leading to improved productivity and smoother business operations. -
Enhanced customer service
Ensure high levels of customer service, making your in-house staff more efficient by handling routine calls professionally and promptly. -
Streamlined operations
By utilizing an answering service, your business can maintain high customer service standards while optimizing the efficiency of your in-house team.
40 Years of Experience
Providing local expert 24/7 live answering & call transfer services for businesses
Our team delivers personalized communication solutions across the nation that prioritize customer satisfaction, answering reliability, and seamless integration with your existing operations.
INSIGHTS FROM SATISFIED CLIENTS
JENNIFER ASHNER
Compliance and quality director chartwell home infusion and specialty pharmacy
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service.
“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”
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Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
GET IN TOUCH
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
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