Telephone Answering Services That Care About Your Business
Optimize your business communications with the assistance of a business phone answering service. When you know how each call is addressed to your business, you can spend less time stressing about in-house call management, and more time focusing on positive revenue-related tasks.
Delight in increased professionalism and hospitality when you work with a business phone answering service for your company, tailored specifically to you and your callers.
Reputation management, increased client satisfaction, and overhead cost savings are built into our live phone answering services for after-hours support. This allows you to generate more leads and collaborate with a company with decades of call answering service experience across multiple fields.
62 percent of calls placed to businesses go unanswered, due to a variety of factors including solicitors, time conflicts, competitors, and after-hours call availability gaps. The best solution to unanswered calls is a live after-hours answering service.
24/7 live after-hours answering services give you your time back
An after-hours answering service gives you peace of mind, knowing that whenever you’re out of the office, your callers are still being taken care of promptly and professionally. Our live answering service agents handle every caller with exceptional compassion and care.
We understand that choosing a live call answering service can be difficult, and you want your chosen company to be a good fit, after all, they become the voice of your business.
With Responsive’s after-hours answering services we take that role on with the utmost respect and commitment to your ideal business appearance and tone. When you work with our live phone answering service team we take complete messages, perform call screening, and patch conference calls in real time. Additional receptionist services are also at your disposal.
Consider these business-centered situations
High Volume of After-Hours Callers
If you find yourself missing a large number of calls after you’ve closed for the day, an after-hours answering service is invaluable for capturing leads, maintaining touch points, and addressing caller concerns immediately.
Accessibility Across Time Zones
Looking for growth? Our after-hours service allows you to respond to callers from around the world at their convenience. Whether they live in different time zones, or you’re branching into other markets.
Critical Industry Requirements
If you are in sectors such as medical, legal, property management, utilities maintenance, disaster restoration, and many more industries, urgent calls may come in at any time, including nights, weekends, and holidays. An after-hours answering service provides the coverage you need without the high cost of staffing these hours with on-call teams.
Seasonal Call Volume Increases
As the seasons change, so does your live phone answering service. Is your business running a seasonal promotion? This can cause call volumes to increase significantly. For instance, a cold snap, winter or tropical storm, or other external factors can trigger a high volume of calls made to a HVAC repair business. An after-hours answering service can help manage overflow calls effectively without overwhelming your in-house staff. So, if your office lines are all busy, callers can still reach a representative for your business.
Call Answering Services Crafted with You in Mind
Business phone answering services and after-hours support are only some of the available answering options from Responsive Answering Service.
Our telephone answering services provide you with 24/7 operators with years of call handling experience, so they know how to handle a wide variety of callers. Anyone that calls into your business line will receive the utmost care and consideration, while you focus on more pertinent business management duties.
Our team has the capability to schedule appointments for your office and integrate with existing systems, like your CRM, to allow easier lead generation and communication flow. Responsive makes call answering services for businesses of any size more accessible and cost-effective.
The Benefits of an After-Hours Answering Service are Clear
Cost-Effective
A business phone answering service can lead to greater cost savings than hiring an in-office full-time assistant or running your own call center.
Professionalism
A telephone answering service for after-hours support provides a professional and well-established impression. As the voice of your business, live operators provide an unmatched level of decorum that can’t be beaten by voicemail
systems or other call answering solutions.
24/7 Live Phone Answering
A live phone answering service can operate all day every day, ensuring that you never miss important calls placed to your business. We coordinate with your on-call staff to ensure that emergency calls are dispatched rapidly, so resolution
happens within minutes for your callers. An answering service live operator covers your office lines 365 days a year.
Scaled Service Response
Service level can be modified in real time based on your business’s call answering needs, whether that’s seasonal fluctuations, a surge in call volume on a specific day of the week, or year-round after-hours coverage. You only pay for what you need with per minute call billing. Our pricing plans start at the low price of $29 dollars a month. This allows you to adjust your business phone answering service response to meet your needs every day of the year. Check out our pricing plans to help keep in-house call management costs to a minimum.
Flexible Daily After-Hours Coverage
Telephone answering services allow you to have lunch, leave for the day, and spend weekends with your family. Our teams can answer for you during holiday breaks and other times where in-office staff may be out. You determine when our operators answer for you! Making the best decision for your business and bottom line doesn’t have to be difficult.
WHY CHOOSE RESPONSIVE AS AN AFFORDABLE ANSWERING SERVICE
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Cost-effective solution
Hiring a full-time receptionist costs an average of $39,470 per year and can reach $50,000 plus benefits. Access a more affordable alternative without any additional expenses. -
Increased productivity
Free up your receptionists’ time, allowing them to focus on specialized and high-value tasks, leading to improved productivity and smoother business operations. -
Enhanced customer service
Ensure high levels of customer service, making your in-house staff more efficient by handling routine calls professionally and promptly. -
Streamlined operations
By utilizing an answering service, your business can maintain high customer service standards while optimizing the efficiency of your in-house team.
40 Years of Experience
Providing local expert 24/7 live answering & call transfer services for businesses
Our team delivers personalized communication solutions across the nation that prioritize customer satisfaction, answering reliability, and seamless integration with your existing operations.
INSIGHTS FROM SATISFIED CLIENTS
JENNIFER ASHNER
Compliance and quality director chartwell home infusion and specialty pharmacy
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service.
“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”
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Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
GET IN TOUCH
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
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