Responsive’s Telehealth Answering Service bridges the gap between patients and providers, providing reliable, secure, and compassionate communication for remote care. As telehealth continues to expand access to healthcare, our service delivers the human touch and reliability that digital platforms alone can’t provide. With plans starting at $29/month, we are an affordable answering service with a comprehensive set of features and the latest telephone technology.
Supporting the Telehealth Care Continuum
Telehealth makes healthcare more accessible and convenient but introduces new communication challenges. Our answering service acts as a vital link, helping patients who may struggle with technology, need non-urgent assistance, or prefer speaking with a real person. We reduce missed appointments, streamline patient intake, and ensure urgent calls are never overlooked.
By handling non-clinical calls, appointment logistics, and routine inquiries, our answering service frees your clinical staff to focus on patient care. This leads to faster response times, improved patient satisfaction, and lower operational costs.
Affordable
Answering ServiceS
Starting at $29/Month
We are committed to providing comprehensive and reliable services tailored to the needs of your practice.
Clear Connection: Key Features Of A Telehealth Answering Service
Our telehealth medical answering service is a specialized communication solution designed to meet the unique needs of healthcare practices. We ensure that telehealth practitioners are equipped with professional and reliable round-the-clock communication with patients and caregivers. Here’s how our Answering Service can benefit your medical practice:
- 24/7 Availability: Our telehealth answering service operates round-the-clock, including evenings, weekends, and holidays.
- Appointment Scheduling: At Responsive, we can take on appointment scheduling and rescheduling, reducing the administrative burden on your practice. Call agents can manage your appointment calendar and take care of appointment reminders.
- Urgent Call Handling: We can prioritize urgent calls, ensuring prompt attention to critical situations. Trained call agents can follow specific protocols provided by the healthcare practice to ensure that urgent messages reach the appropriate on-call medical staff promptly.
- Call Screening Service: Manage your valuable time wisely with our intelligent call filtering system.
- Bilingual Answering Service: Our telehealth answering service comes with bilingual English and Spanish capabilities to accommodate diverse patient populations.
- HIPAA Compliance: Our telehealth answering service is in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This includes secure handling of protected health information (PHI) and maintaining strict confidentiality to protect patient privacy.
- Secure Text Messaging: Send sensitive patient information safely with our encrypted messaging platform.
Let Responsive Be the Answer to Your Telehealth Call Needs
At Responsive, we understand that every call is an opportunity to provide reassurance and clarity-whether it’s a parent scheduling a virtual pediatric checkup, a patient needing support after a teletherapy session, or someone seeking answers about medication management following a remote consultation. We believe that the human connection is just as important as the technology behind telehealth, and we’re here to make sure your patients always feel heard and cared for. We blend the latest advancements in telephony with a human-centered approach. Together, let’s create a telehealth experience that’s not only seamless but genuinely compassionate, every time the phone rings.
Responsive Answering: The Key to Answering Your Calls
Don’t get locked out of new opportunities. With Responsive Answering, you can transform your customer service experience and unlock new opportunities for growth. By partnering with us, you’ll not only enhance your reputation for reliability and professionalism but also ensure that every call is an opportunity to build trust and drive more business. Contact us today to request a quote or get started!
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Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director
Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics
Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
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We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
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