Maryland Call Answering Service

Welcome to our Maryland answering service, where we offer world-class phone communication solutions tailored to the unique business environment of The Free State. Whether your business is situated in Baltimore, Bethesda, or any other part of Maryland, you can trust that we’re attuned to the unique culture of your region. As we answer calls on behalf of your business, we represent your brand with the same professionalism and local Maryland values as your employees would.

24/7 Answering Service for Maryland

Our comprehensive suite of answering services includes:

24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage

Virtual Receptionist

Call Screening

Appointment Scheduling

Dispatching Services

Message Taking and Delivery

Bilingual English and Spanish Answering Service

When you partner with a Maryland live answering service, you can count on:

  • 24 / 7 Availability: Our round-the-clock schedule helps your Maryland business stay accessible at all times. While you step out for lunch, leave for the day, or focus on other tasks, our live answering agents answer every call on your behalf.
  • Local Maryland Expertise: We have a thorough understanding of Maryland’s business culture and etiquette. Our answering agents infuse each call with a touch of Maryland’s spirit, with a welcoming experience for every caller.
  • Bilingual Call Agents: We provide a 24/7 bilingual answering service to our clients in industries ranging from plumbing to medical, legal, travel and many others, so that your business can be accessible to people who speak English or Spanish.
  • Community Commitment: We take pride in contributing to Maryland’s local business community. Our commitment to enhancing customer service perfectly aligns with the state’s culture of hospitality and community support.
  • Personalized Call Answering Solutions: Each Maryland business is unique, and we recognize that the call answering protocols may vary accordingly. We are happy to personalize our service and offer a range of options to align with the brand, culture and voice of your business.

Our goal is to be your trusted partner as we deliver exceptional customer experiences alongside your in-house employees.

Industries We Answer For

Responsive Answering Service is available to support businesses in all of Maryland’s key industries, including:

  • Medical: Our HIPAA-compliant medical answering services were created specifically for doctors and medical professionals. We specialize in handling medical inquiries, appointment scheduling, and urgent calls so that your patients can receive prompt and accurate assistance.
  • Legal: For attorneys and law firms, we provide call screening, legal intake, lead qualification, mass torts, and appointment scheduling services. This ensures that clients receive prompt assistance even when the legal team is in court or attending to other client matters.
  • Real Estate: No two days are alike in the real estate industry. Our answering service supports real estate professionals by handling property inquiries, appointment scheduling, and providing information to potential buyers and sellers. 
  • Property Management:  If you are a property manager, you know that tenant inquiries, maintenance requests, and emergency calls can happen any time of day. Our 24/7 answering team is ready to step in and handle calls whenever they come in. 
  • HVAC: With our HVAC answering service, your business stays accessible to customers around the clock, even if you are out at a job. We help you capture emergency service requests and valuable leads even outside of your regular business hours.
  • Plumbing: Plumbing emergencies can happen at any time, including evenings, weekends, and holidays. Our team is here to answer every call, so you can be available to your new and existing customers without missing a beat.
  • Construction and Contractors: Our construction answering service specializes in handling all incoming calls, so you can attend to other matters while we speak with your callers, transfer the call, or take a message. 
  • Funeral Homes: Funerals are an emotional time when grieving families need extra empathy. We provide funeral home answering services around the clock, treating each caller with the attention and respect they deserve.
  • Travel & Hospitality: Travel can be unpredictable in today’s dynamic world, but our answering agents are available day or night. Whatever unexpected challenges or questions may arise, we help travelers have a smooth experience before, during, and after their trip. 
  • Financial: Our team adheres to strict privacy and compliance regulations, offering peace of mind to both your institution and your clients while ensuring no call is missed.
  • Government: We offer telephone answering services to local, state and federal government agencies 24 / 7. This level of accessibility enhances public service and responsiveness. 
  • Energy & Utility: When your customers call in with billing inquiries, outage reports, or service requests, our answering service helps maintain customer satisfaction.
  • Transportation: We help your company keep the focus on the road while we take care of the phones. Responsive has extensive experience answering calls for the transportation business, from limos to car rentals and everything in between. 
  • Charity & Non-Profits: Non-profit organizations and charities often depend on callers for fundraising, strategic partners, and fulfilling their missions. By answering calls, we help foster deeper connections with supporters, ensuring goodwill and maximizing fundraising efforts.

Maryland Area Codes We Answer For 

No matter which part of Maryland your business is located in, our dedicated answering service agents are well-versed in the unique requirements of your industry. Whether you run a plumbing business in Gaithersburg or a busy law practice in College Park, our answering service is ready to meet your specific needs.

We answer calls from every area code in Maryland, including: 

240 – Western Maryland

301 – Central and Western Maryland

410 – Baltimore metropolitan area

443 – Overlay of 410

Partner With Responsive For Local Maryland Expertise, Nationwide Reach

Responsive Answering is a privately owned company offering professional telephone answering services nationwide. While we have a strong connection to Maryland, our services span across the entire nation. This combination of local expertise and robust national coverage sets us apart from other Maryland answering service providers. We are well-versed in the requirements of businesses within and beyond the Free State, making us the preferred choice for businesses in need of a reliable answering solution.

Some of our call answering stats include:

  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments. At Responsive our operators are the most important asset. We have equipped our centers with state-of-the-art technology and continue investing in upgrades to system hardware and software. 

Maryland Cities We Answer Calls For

We proudly answer calls for businesses throughout The Free State including:

Baltimore, MD

Germantown, MD

Silver Spring, MD

Rockville, MD