Delaware Answering Service

Welcome to our Delaware answering service, where we proudly provide outstanding phone communication solutions reflecting the business environment of The First State. Whether your business is based in Wilmington, Dover, or elsewhere in Delaware, you can trust Responsive Answering Care to represent your business with the same professionalism as you would expect from your own employees.

24/7 Answering Service for Delaware

Our comprehensive suite of answering services includes:

24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage

Virtual Receptionist

Call Screening

Appointment Scheduling

Dispatching Services

Message Taking and Delivery

Bilingual English and Spanish Answering Service

When you hire an Delaware live answering service, you can count on:

  • 24 / 7 Availability: Our round-the-clock schedule ensures that your Delaware business is always accessible to its callers. Whether you’re on break, attending to other duties, or off-duty, our virtual receptionists guarantee uninterrupted coverage for your callers.
  • Local Delaware Knowledge: Well-versed in Delaware’s culture and business landscape, our agents warmly greet each caller, fostering positive interactions from the outset.
  • Bilingual Agents: We provide a 24/7 bilingual answering service to our clients in industries ranging from medical and legal to property management and finance. Our agents are fluent in both English and Spanish.
  • Customized Call Answering Solutions: We recognize the individuality of each Delaware business, tailoring our answering services to your exact requirements. Whether it’s call management or appointment scheduling, we provide a variety of options that align with your business objectives, brand identity, and industry standards.

Our main goal is to bolster the success of your business while delivering exceptional customer experiences that embody the spirit of Delaware.

Industries We Answer For

Responsive Answering Service is available to support businesses in all of The First State’s key industries, including:

  • Financial: Home to big names like Bank of America, Barclays US Consumer Bank & Barclays Bank Delaware, Capital One, M&T Bank, Marlette Funding, WSFS Bank and JPMorgan Chase, Delaware is a nationwide leader in fintech, business and financial services. Our team strictly adheres to stringent privacy and compliance regulations, ensuring peace of mind for both your institution and your clients. 
  • Government: We offer telephone answering services to local, state and federal government agencies 24 / 7, enhancing public service and responsiveness. 
  • Medical: We expertly take care of medical inquiries, appointment scheduling, and urgent calls, ensuring that patients receive prompt and accurate assistance. Our HIPAA-compliant medical answering services were created specifically for busy doctors and physician offices, as well as dentists, orthodontists, urgent care clinics, hospice care providers, and more.
  • Legal: For law firms, we offer call screening, legal intake, lead qualification, mass torts, and appointment scheduling services, ensuring that clients receive prompt and professional assistance even when attorneys are in court or attending to other client matters.
  • Real Estate: Real estate professionals are notoriously busy, with unpredictable schedules. Our answering service supports them by handling property inquiries, appointment scheduling, and providing information to potential buyers and sellers.
  • Property Management: Our 24/7 answering team handles property management calls promptly whenever these maintenance needs or tenant emergencies occur. 
  • HVAC: Utilizing our HVAC answering service ensures your business remains accessible to customers 24/7. Capture emergency service requests and potential leads beyond your standard business hours, maximizing your opportunities for growth and customer satisfaction.
  • Plumbing: Plumbing emergencies can happen at any time, including evenings, weekends, and holidays. Our team is here to answer every call, so you can be available to your new and existing customers without missing a beat.
  • Construction and Contractors: Construction sites can be very noisy, making it difficult to talk on the phone. Our construction answering service handles inbound calls, so you can focus on other business matters while we speak with your callers.
  • Funeral Homes: We are dedicated to maintaining the dignity and respect every family deserves, offering around-the-clock availability during challenging moments.
  • Travel & Hospitality: Travel can be unpredictable these days, but our answering service is something you can count on. Whether facing unexpected challenges or seeking assistance with travel plans, our goal is to ensure travelers experience seamless journeys from start to finish.
  • Energy & Utility: When your customers call in with billing inquiries, outage reports, or service requests, our answering service helps maintain customer satisfaction.
  • Transportation: Responsive specializes in handling calls for the transportation industry, spanning from limousines to car rentals and everything in between. 
  • Charity & Non-Profits: We help charities and nonprofits foster deeper connections with supporters, ensuring goodwill and maximizing fundraising efforts.

Partner With Responsive For Local Delaware Expertise, Nationwide Reach

Responsive Answering is a privately owned company known for professional telephone answering services nationwide. While we are well known in Delaware, our services extend nationwide, setting us apart from other Delaware answering services. With deep knowledge of regional needs and advanced technology, we’re the premier choice for businesses across and outside Delaware.

Some of our call answering stats include:

  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.

Our operators are vital to our success, and we pride ourselves on offering them a great work environment. Our centers feature top-notch technology, ensuring reliable service for Delaware businesses.

Delaware Cities We Answer Calls For

We proudly answer calls for businesses located throughout the great state of Delaware, including: 

  • Wilmington
  • Dover
  • Newark